Extra Earthquake Support for Insurance Claimants Over Christmas
Extra help and support for people still working to get their EQC and insurance claims resolved in Canterbury will be
available through the Christmas period, Minister Megan Woods has announced.
“For most people, Christmas is a time of relaxation and to spend with loved ones. But we know that still for too many
people in Canterbury the holidays can be a stressful and lonely time, especially for people who are still stuck in limbo
dealing with EQC or their insurance companies to try and get earthquake claims resolved.
“The Government is working urgently on new mechanisms for resolving these outstanding claims – including a new tribunal
to help people get resolutions. We’re also looking at a new wrap around service to speed up resolution of claims and
will have more to say in the New Year.
“But in the meantime we know that the holiday period for people still with an unresolved claim can be a tough time.
“That’s why this year we are making extra help available over the holiday period for people who need it.
“We will have a place for people to register they need help with their claims, and we will have an 0800 number open over
the Christmas period where people can go to access the Service and sign up for support. Staff will also be on hand to
help with urgent issues. Early in the new year, people will be contacted for case management and independent claim
settlement support.
“The message we want to send to Cantabrians still battling through these issues is that they aren’t alone, support is
there, the Government has your back and we are working hard to get claims resolved. We know how important it is that
people are able to get on with their lives,” says Megan Woods.
ENDS