Hon. Steve Maharey
Embargoed until 1am Friday, 11 May 2001
10 May 2001 Speech Notes
Putting the heart back into rural New Zealand
Comments at the launch of the Dargaville Heartland Services Centre. Department of Work and Income office, Dargaville.
Introduction
Tena koutou
Tena koutou
Tena tatau katoa
Thank you for your warm welcome and being here today in Dargaville to celebrate the launch of New Zealand’s first
Heartland Services Centre – the first of about 10 we hope to establish in provincial locations around the country before
Christmas this year.
I also being greetings and best wishes from my colleague, the Minister for Rural Affairs, Jim Sutton.
What a beautiful part of the country this is – and just about as different and as far away from the Beehive as you can
get in New Zealand.
You have the three largest Kauri trees left in New Zealand, the longest driveable beach in the country, the longest
navigable river and I hear that the trout fishing in the Kai Iwi lakes is reputed to be some of the best New Zealand has
to offer. You have a lot to be proud of in this region.
Heartland Services
This launch today honours a promise the Labour Party made in its 1999 Manifesto to return Government services to rural
New Zealand. Heartland Services is one way we can achieve this goal.
This Government has a commitment to rural people.
We promised and have delivered a minister of rural affairs. That means that there is now a minister – Jim Sutton – who
sits in the Cabinet room ensuring that every decision that could affect rural people has been considered specifically
for those effects.
That scrutiny has ensured that Telecom's Kiwishare obligations to rural people were safeguarded in the recent
telecommunications review and it has prompted a review of rural school bus provision.
We don't leave it all to Jim Sutton, of course. And I'm delighted with the work my officials have done in establishing
the initiative we're celebrating today.
I have been aware for some time now of particular difficulties being faced by rural communities around New Zealand.
This district in particular has been experiencing a flight of services for nearly 20 years. Many services that were once
available in Dargaville have now moved across to Whangarei. For people living in the outlying parts of the Kaipara
District this has meant not just a 40km drive to Dargaville, but a 100km drive to Whangarei.
For those on low incomes, the loss of services in Dargaville has made life complicated to say the least. And for those
without a phone, the loss of local access to government and other services, has been really hard.
When businesses and services close or move away, entire families are lost to the district. This has a ripple-on effect
and the Kaipara district now has a fairly static population. A vibrant service centre can help support the heart of the
community and attract new skills, enterprises and employment into the area.
This Heartland Services initiative here in Dargaville is a first for New Zealand. It will be the start of a trend to
bring services back into rural areas and help strengthen communities in the regions.
The needs of people in this area are many and varied. They are also different from the needs of people to the north and
south of the district. By being on the spot, government officials will have a better idea of the real issues local
people are dealing with.
The prospect of a range of government agencies setting up shop in this district is exciting. Government officials will
be able to work more closely with each other at the local level, and develop partnerships with iwi and local community
organisations.
What Heartland Services Centres offer
The Service Centre we are opening today, based in Department of Work and Income premises, will eventually have two
functions.
Firstly it provides a one-stop-shop for the public of the Kaipara district to access, face to face the services provided
by Work & Income, Housing New Zealand, ACC, Inland Revenue, Child, Youth & Family and the Maori Land Court. Information on services offered by other Departments such as the Ministry of
Agriculture & Forestry will also be available. And we hope to expand the range of participating Departments over time.
Secondly, in recognition of the pressures being placed on community and particularly voluntary agencies, we expect that
where space permits it will be possible to develop a community resource centre to support groups needing to access
photocopying, fax, or training and meeting facilities.
Not all the participating Government Departments will be in the office daily. In their absence, Heartland Services is
employing a co-ordinator to provide a valuable link for the public and Departments when the departmental representatives
are not there.
That co-ordinator will be able to help enquirers making telephone contact with Departments either by using a public
phone or computer on the premises. They will also be able to assist people access information from government websites.
A nationwide initiative
Around the country we have over 20 steering groups developing proposals for either Service Centres or outreach services.
Those most advanced include proposals for service centres in Pukekohe, Turangi, Murupara, Ruatoria, Opotiki and
Waipukurau.
Proposals to provide outreach services to Kaeo, East Coast, Mangakino, Ranfurly, Wanaka and Cromwell are also well
advanced.
This is a great start and one that I am sure will be appreciated by communities around New Zealand.
Conclusion and thanks
Here in Dargaville the Service Centre has become a reality through the hard work and support of many people.
I can’t mention them all, but would like to acknowledge the sponsorship of the project by Graeme Ramsey, Mayor of
Kaipara District, and Work and Income Regional Commissioner Sharon Brownie, along with Service Centre Manager Jackie
Theobald and the many other agencies and people involved.
Their community spirit and drive is to be commended.
Once again, thank you for your warm hospitality. I look forward to returning in the near future to see how Heartland
Services is progressing. Maybe even for a spot of mountain bike riding.
ENDS