Promapp’s Foothold in US Expands with New Client, Michigan State University
Auckland, 25 October 2017 - Promapp, a New Zealand-headquartered provider of cloud-based business process management (BPM) software, continues to
extend its reach in North America, announcing its latest contract win at Michigan State University’s Infrastructure
Planning and Facilities (IPF) Group.
IPF will deploy Promapp’s BPM tool to streamline business processes and capture day-to-day operational information in a
standard format, over the next year. The Promapp software will also provide a central repository of processes and
procedures and will be rolled out to its entire staff over the next year.
“We needed a simple, straight-forward approach to process management,” says Kelly Feister, Building Services Business
Office Manager at IPF. “Promapp’s software will help us improve the clarity, accessibility, and consistent execution of
our business processes.”
Chad Stirrett, Chief of Planning and Organizational Performance at IPF, noted that IPF is also using the Baldrige
Performance Excellence criteria as a model for process improvement within the organisation. Promapp’s software provided
the cloud-based solution and will serve as a platform for continuous improvement of processes and procedures.
IPF was introduced to Promapp through Promapp partner, Orion Development Group, which has delivered BPM training to
Michigan State University for more than 20 years.
“Promapp is a great fit for IPF,” says Paul King, CEO at Orion Development Group. “It is a great tool to put procedures
that assure safety and quality into the hands of their field staff.
“Moreover, IPF has a high percentage of long-tenured, highly experienced team members. Promapp will help IPF capture and
share that accumulated business process ‘wisdom’.”
Promapp was recently recognised as one of the five Hot Vendors in Business Process Management 2017 in a report prepared
by Aragon Research. The report, which highlights providers with interesting, cutting-edge products, services, and
technology, notes, “Promapp’s secret sauce is its ability to be easy enough for beginners and business teams to be
successful pretty quickly. The collaborative nature is a key feature, along with the ability to manage change and
Established in 2002, Promapp works with hundreds of organisations worldwide to foster a thriving business improvement
and process management culture.
Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share and change
business processes, enabling continuous improvement, risk management, quality assurance and business continuity.
Providing an intuitive online process repository, an integrated process mapping tool, and a process improvement toolset,
Promapp’s proprietary software supports the development of smarter and safer ways to work, while encouraging sharing of
information by operational teams rather than limiting it to process analysts and technical specialists.
Promapp’s wide range of public and private sector customers includes: Coca-Cola Amatil, Air New Zealand, WesTrac, Lumo
Energy, Toyota, Ricoh, McDonald's, Audi Australia, Department of Justice, Victoria, Adelaide City Council, Waikato
District Council and Southland Regional Council. The company is headquartered in Auckland, New Zealand.