8 October 2014
NZ EXPERIENCING A DIGITAL DIVIDE FOR SMES
Online businesses earn more; expect growth
New Zealand’s SME community is still divided by the use of the internet and internet technology, in the latest research
from accounting software leader, MYOB.
According to the latest MYOB Digital Nation report, released today at the ITx Conference in Auckland, there’s a marked difference in performance between businesses with an online presence and those without a
website or social media site. 47% of local SMEs don’t have any kind of online presence, while 22% operate a business
website only, 9% have only a social media site for their business and 16% have both.
Over the last 12 months, 46% of businesses with a website saw an increase in revenue, compared to just 35% of businesses
with no online presence. Over both the next quarter and the full year ahead, online businesses will enjoy an even
greater advantage. 45% report more work in the pipeline over the next three months, compared to 31% of businesses
without a web presence, and 49% expect to see higher revenue in the year to September 2015, compared to 32% of
businesses that are not online.
MYOB Chief Technology Officer, Simon Raik-Allen says over the last five years the survey has consistently demonstrated that online engagement represents a clear
advantage for local businesses.
“Not only are online businesses enjoying a greater level of increased revenue, local SME operators also report a wide
range of direct benefits from being online – from increased leads to heightened customer engagement and a more
professional image,” says Simon Raik-Allen. “Being online offers a wide range of benefits for business in the digital
age.”
Regional connectivity
Across the country, there is also a significant difference in the levels of SME online engagement. Hawkes Bay is the
country’s most connected region and Auckland the leading centre. Of the centres, Wellington is the least connected, with
59% of businesses having no online presence. In the regions, Manawatu / Wanganui (63% no online presence) and Otago /
Southland (61%) have the lowest levels of business internet use.
How connected? New Zealand’s online regions
RegionWebsite onlySocial site onlyBothHawke’s Bay 43%3%18%Auckland 28%10%19%Christchurch 29%8%13%Waikato20%9%14%Northland 9%4%29%Bay of Plenty14%10%14%Wellington 12%13%13%Otago & Southland14%3%20%Manawatu-Wanganui24%3%8%
Online sectors
New Zealand’s key business sectors also report significant variation in the use of the internet to promote their
business or sell products and services. The manufacturing and wholesale industry has the largest online presence in the
country, with 60% of businesses operating a website, and a further 13% using only a social media site. Retail and
hospitality sector businesses are most likely to operate both a website and a social media site (29%), while a further
25% have only a website and 9% only use social media to promote their business.
The majority of SME operators in the primary sector are still to move online, with 68% reporting no online presence.
Just 14% have a website and only 4% operate both a social media site and website.
SMEs and the cloud
The use of cloud computing is generally increasing among SMEs, although some business operators are uncertain what
exactly constitutes the cloud – pointing to perhaps a higher use than is reported. In the latest Business Monitor, 25%
of business operators reported they were using cloud computing. A further 9% of SMEs intend to take up the technology in
the next 12 months.
Email and online banking are the most commonly used online services in New Zealand. The growing use of online file
sharing, and the increasing popularity of online communication services and VOIP is also evident in the survey.
Currently, just 14% of SMEs use an online accounting solution.
Social centres
While 42% of New Zealand businesses were using some form of social media, LinkedIn (26%) and Facebook (16%) were still
well ahead of other social media sites in popularity. Importers (60%), manufacturing and wholesale businesses (57%), and
business, professional and property services operators (48%) were much more likely to use social media.
Across the country, use of social media to connect with colleagues and customers was more common in the main centres,
with Auckland the country’s most social city for business.
Connecting on social media:
CentreSocialAuckland51%Wellington46%Christchurch 42%Rest of NZ 35%
“In this survey, we are extremely pleased to see a growing number of businesses adopting a wide range of internet tools
and services,” says Simon Raik-Allen.
“"Unfortunately only around half of New Zealand small and medium businesses have an online presence and when you see in
this survey the clear difference that being online makes – it is a big opportunity loss – not only to the businesses
themselves, but the whole economy.”
For MYOB product information, research results, business tips, discussions, client service and more visit the MYOB website, or its blog, LinkedIn, Twitter, Facebook, Instagram and YouTube sites.
About MYOB
Established in 1991, MYOB is New Zealand’s leading accounting software provider. It makes life easier for approx. 1.2
million businesses across New Zealand and Australia, by simplifying accounting, payroll, tax, practice management, CRM,
websites, job costing, inventory, mobile payments and more. MYOB also provides ongoing support via many client service
channels including a network of over 40,000 accountants, bookkeepers and other consultants. It is committed to ongoing
innovation, particularly in cloud computing solutions, and now spends NZ$35+ million annually on research and
development. For more information, visit myob.co.nz.
About the MYOB Business Monitor
The MYOB Business Monitor is a national survey of 1,000+ New Zealand small and medium business owners and managers, from
sole traders to mid-sized companies, representing the major industry sectors. It has run since 2009, commissioned to
independent market research firm Colmar Brunton. This most recent survey ran in July/August 2014. The Monitor researches
business performance and attitudes in areas such as profitability, cash flow, pipeline, technology usage and the
government. The weighting of respondents by both geographical location and sector is based on overall market proportions
as established by Statistics New Zealand and is drawn from an independent survey group, which includes both MYOB clients
and non-clients.
ENDS