ATM Machines Targeted By Fraudsters
ANZ is contacting some customers who might have used ATM machines that have been recently compromised by fraudsters.
A small number of ATMs have been targeted by fraudsters and some debit and credit card users have been affected.
ANZ has this afternoon become aware of fraudulent transactions made on some cards from locations in Bulgaria. ANZ has
sophisticated fraud protection software that flags suspicious transactions.
“We are identifying the cards that were used in the affected machines and are contacting cardholders from ANZ and other
banks that might have used these ATMs,” said ANZ Managing Director Retail, Kerri Thompson.
“We’re aware that these fraudsters monitor news media reports so we’re reluctant to reveal too much information about
the situation. However, it does appear that these fraudsters have used hit-and-run tactics – placing devices on ATMs for
a short time – to bypass our frequent checks.”
To prevent accounts being accessed illegally and funds removed ANZ will be restricting withdrawals on ANZ cards used in
affected ATMs, Mrs Thompson said.
“Should cardholders have difficulty accessing funds on their cards, we’d ask them to call our contact centre on 0800 269
296, where temporary access to funds can be arranged.
“We’ll also arrange to replace the cards as quickly as possible at no cost to the cardholder. Customers of other banks
who notice suspicious activity in their accounts should contact their bank.”
Mrs Thompson also urged customers to get in touch if they believed there had been unusual activity in their accounts.
“Customers can be assured that we will reimburse them for any loss of funds or fees incurred as a result of this fraud.
“It’s likely the fraudsters have timed their activity to coincide with a public holiday in the belief it will take us
longer to shut them down.
“This is an inconvenience for our customers. However, if customers contact us we can arrange to make funds available.
“ATM fraud is a constant issue for all banks. The devices used are very sophisticated and can some times be difficult to
detect.”
ends