Roy Morgan Research
The following list highlights New Zealand’s leading organisations as monitored in the Roy Morgan Customer Satisfaction
Awards 2011 across 24 categories; winners are highlighted in italics.
Scoop Independent News Editor Alastair Thompson interviews Michele Levine CEO, Roy Morgan Research about the winners of
the 2011 Customer Satisfaction Awards
Tourism & Travel
Hotel of the Year
Novotel
CityLife
Hilton
Domestic Airline of the Year
Air New Zealand
Air New Zealand Link
Jetstar
International Airline of the Year
Singapore Airlines
Emirates
Air New Zealand
Telecommunications
Home Phone Provider of the Year
Vodafone
TelstraClear
Telecom
Mobile Service Provider of the Year
2degrees
Vodafone
Telecom
Mobile Phone Service Provider Customer Satisfaction 2007-2011
Mobile Phone Handset of the Year
Apple iPhone
Nokia
LG
Home Internet Service Provider of the Year
Paradise.net
Orcon
Vodafone
Utilities
Electricity Provider of the Year
Energy OnLine
Meridian Energy
Trust Power
Gas Provider of the Year
Genesis Energy
Contact Energy
Mercury Energy
Retail
Department Store of the Year
Kirkcaldie & Stains
Kmart
Ballantynes
Clothing Store of the Year
Postie
Max
Hallensteins
Sports Store of the Year
Hunting & Fishing
Stirling Sports
Rebel Sport
Shoe Store of the Year
Hannahs
Overland
Number One Shoes
Music/Book Store of the Year
JB Hi-Fi
Paper Plus
Whitcoulls
Hardware Store of the Year
Bunnings
Hammer Hardware
Mitre 10
Furniture/Electrical Store of the Year
Harvey Norman
Noel Leeming
Dick Smith
Coffee Shop of the Year
Muffin Break
Robert Harris Café
McCafé
Pharmacy of the Year
Unichem
AMCAL
Life Pharmacy
Quick Service Restaurant of the Year
Subway
Burger Fuel
Hell Pizza
Supermarket of the Year
Pak 'n Save
Foodtown
New World
Liquor Store of the Year
Liquorland
The Mill Liquorsave
Super Liquor
Automotive
Car Manufacturer of the Year
Suzuki
Toyota
Daihatsu
Banking & Finance
Major Bank of the Year
(Banks with over 7.5% MFI customer share)
Kiwibank Group
National Bank
ASB Group
Financial Institution of the Year
SBS Bank
Co-operative Bank (PSIS)
TSB Bank
Customer Satisfaction - Banking Customers
Long Term Trends (January 2002 – February 2012)
Roy Morgan Research, Australia and New Zealand’s largest independent research company, will also announce monthly
Customer Satisfaction leaders on www.customersatisfactionawards.com as well as continuing to present an annual Customer Satisfaction Award to winners of each category.
The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000
consumers annually). This large, nationwide study provides a thorough and accurate way to identify and recognise New
Zealand’s top businesses in Customer Satisfaction.
LINKS:
Australian Awards, including annual and monthly winners www.CustomerSatisfactionAwards.com.
Summary of the methodology used in Australia to calculate winners (remember these are the Australian Numbers)