Online Hackers Steal Customers From Shell
Authorities are looking for online hackers who stole personal information from more than 1400 New Zealand Shell
customers.
Shell has confirmed information provided by customers when making online applications for a Shell Card was obtained by a
third party following the unlawful “hacking” of a contractor’s website.
The card is aimed at vehicle fleet owners and is accepted by Shell for fuel payments.
The company declined to name the contractor involved.
Paul Zennaro, spokesperson, Shell Australia, said authorities had been informed “of this criminal act” and were
investigating.
“The information obtained is equivalent to what would normally be found on business cards and cheques – including
company names, address details, email addresses and some bank account details,” he said.
Shell has contacted customers whose information may have been stolen.
“The company advised precautions such as greater vigilance of bank account statements and also particular care when
receiving unsolicited phone calls,” Mr Zennaro said.
Mr Zennaro said customers should immediately contact local police if they aware of any breach of their security.
The online application for Shell Card was on hold today on their website. Intending customers using the site are told
the Shell Card is currently unavailable online due to “periodic maintenance”. Customers are referred to a 0800 number.
Kylie Reeves, communications advisor for Shell New Zealand said “As soon as we became aware of the incident we removed
the database and disabled the Shell Card application tool on the website. We are now investigating new IT security
measures for Shell card online applications.”
About 4500 Australian customers were also affected.
Copyright 2009 Michael Fresnel
ENDS