Media Release
Release date: Monday 24 November
Closing doors for customer service
Council offices at Fitzherbert St and Te Puia Springs customer services centre will no longer be opening at the usual
time on Wednesdays.
Beginning this Wednesday 26 November, customer service staff will be undertaking ongoing training for one hour each week
which means both offices will be open at the later time of 9am.
“We are committing to continually improving our team and customer service operations,” says chief executive Judy
Campbell.
“Allocating a set time weekly, will ensure all team members can develop skills and procedures to improve the experience
for the customer without having to juggle enquiries at the same time or rotate staff through the same training
schedule.”
Te Puia Springs customer service staff will participate in the same training and meetings via council’s new
communications technology.
“We are transforming the way we work to perform better as a council, the upgraded communications system allows for
online audio video and desktop interaction with file sharing in real-time,” says Ms Campbell.
“For the first time our Te Puia staff can be remotely linked into the same resources at the same time, and will benefit
by being more connected with their Gisborne based colleagues.”
Council want the public to be aware, walk in enquiries, deliveries or payments will be available from 9am – 5pm every
Wednesday, and 8am – 5pm on all other weekdays at the Fitzherbert Street office.
Te Puia Spring Service Centre hours are 830am – 430pm weekdays except for Wednesdays which will be 9am – 430pm.
For emergencies outside these hours please phone 867 2049 or 0800 653 800 our afterhours service provider will respond
to your enquiry.
ENDS