N° 188/22 Zurich, June 5, 2023/lk Swiss Climate Alliance
et al./ FIFA International Federation of Association
Football (Advertisements) Ladies and gentlemen, The Second
Chamber of the Swiss Commission for Loyalty- chaired by Eric
Pahud, with the participation of Cla Martin Caflisch and
Catherine Purgly, after examination of the complaint of
November 2, 2022 filed by the complainant, and the four
cross-border complaints sent to the CSL, and of the position
of March 31, 2023 of the defendant, considering the
following: (i) Complaint from the Swiss Climate Alliance,
Geneva (Switzerland): 1 The plaintiff denounces, in its
voluminous complaint, various assertions appearing on the
website of the defendant party (“www.fifa.com/fr”), and
in particular this: “FIFA, FIFA World Cup Qatar 2022 LLC
and the Supreme Council for Handover and Legacy pledged to
reduce the carbon emissions of the FIFA World Cup Qatar
2022TM and fully offset them”>, “First Carbon Neutral
World Cup”, “ these point to
the "climate neutrality of the 2022 FIFA World Cup in Qatar,
including through language like: most compact tournament in
history”, “FIFA, FIFA World Cup Qatar 2022 LLC and the
Supreme Council for Handover and Legacy are fully committed
to hosting a carbon neutral 2022 FIFA World Cup” and
“FIFA, FIFA World Cup Qatar 2022 LLC and the Supreme
Council for Handover and Legacy will fully offset emissions
associated with the FIFA World Cup Qatar 2022. This offset
also includes emissions corresponding to travel,
accommodation, food and drink for ticket holders. So it will
be the first carbon-neutral FIFA World Cup,” etc. In the
opinion of the complaining party, these allegations are
misleading and violate the ICC Code. (v) Complaint by Fossil
Free Football and Reclame Fossielvrij (Netherlands,
transmitted by SRC Netherlands): This voluminous complaint
is generally directed against the advertising of the 2022
FIFA World Cup organized in Qatar presented by the defendant
as a “carbon neutral” event. In the opinion of the
complainant, this advertisement is misleading. Complaints
meeting Given that the contents of these five complaints
present a close connection of material connection and that
the requests of the plaintiffs are based on similar factual
and legal grounds, the procedures have been joined by the
Secretariat of the Swiss Commission for Loyalty. lies in
art. 5, paragraph 4 of the CSL Rules. Correspondence with
parties During the proceedings, the Swiss Loyalty Commission
has already informed the parties of the following: 1.
Language: The procedure takes place in the official Swiss
language in which the offending commercial communication is
published (Art. 12, para. 1 of the CSL Regulations). In this
context, in view of the fact that three complaints directed
against advertising messages are written in French, the
procedure will take place in French. This concerns all
written documents received, including the complaint position
paper written in English. 2. Applicable law and relevant
public: the five complaints are monitored by the CSL with
regard to the compliance of the commercial communications
submitted to it with the guidelines of the International
Chamber of Commerce on advertising and communication
practices. - commercial communication ICode ICC), with the
agreements concluded by the Commission with professional
organizations of certain economic branches in connection
with the regulation of commercial communication specific to
these branches, as well as with Swiss legislation and case
law (art. 1.3 of the CSLI Regulations. The Commission judges
transnational commercial communication measures (so-called
"cross-border" advertising measures which have their effects
on the Swiss market (art. 1.5 of the CSLI Regulations). When
the CSL judges a communication measure commercial (Rule No.
A.1 of the Swiss Commission for Loyalty), it takes into
account all the criteria listed exclusively according to the
perception that prevails in Switzerland, resp. exclusively
from a Swiss perspective. 3. As part of the creation of the
“EASA Cross-Border Complaints System”, the Swiss Loyalty
Commission has always clearly communicated that it does not
reserve the right to judge transnational commercial
communication measures (so-called cross-border advertising
measures) only if they deploy their effects on the Swiss
market (see art, 1.5 of the CSLI Regulations). accepts the
special route" specific to the Swiss Loyalty Commission
according to which it is the principle of effects that
applies, and not the principle of the place of origin. The
Swiss Commission for Loyalty does not have the structures
and resources of law, nor de facto structures and resources,
to be able to judge the compliance with the law of
transnational commercial communication abroad, or to be able
to judge the effects of such measures on the public of other
States. Swiss Loyalty Commission maintains this opinion also
in its annual reports [p. ex. annual report 2021, p. 491. 4.
It is recalled that the procedure before the Swiss
Commission for Loyalty is a simple procedure. Position of
the defendant The defendant requests the dismissal of
the five complaints. She believes that consumers are in no
way misled by the assertions challenged. According to her,
the climate neutrality of the 2022 FIFA World Cup in Qatar
is in line with facts, and it can be checked by both
consumers and parties since an “ex-post report will be
published in 2023 and that it will make it possible to know
the total volume of emissions as well as the residual volume
of CO2 to be compensated 7 The contentious assertions would
thus reflect in a truthful, transparent and verifiable
manner, the efforts made by the defendant and by the host
country to ensure the climate neutrality of the 2022 FIFA
World Cup in Qatar. In the opinion of the defendant, as
regards the disputed assertions, it is not a question of
advertising. It considers that these assertions constitute
part of the pages of the defendant's website where the
measures taken by the organizers of the 2022 FIFA World Cup
in Qatar to measure, reduce and offset greenhouse gas
emissions are presented. greenhouse effect in connection
with the tournament organized in Qatar and in order to make
them climate neutral. According to the defendant, the main
purpose of communications of this kind is not to induce
persons to enter into transactions with the defendant within
the meaning of Rule No. A.3, paragraph 1 of the Swiss
Loyalty Commission, and it is not clear whether or not they
correspond to the criteria of the definition of the forms of
commercial communication according to Rule No. A.3,
paragraph 2 of the Swiss Commission for Loyalty. In fact,
with regard to these assertions, it is not a question of
commercial communication, but of an effort of transparency
and responsibility on the part of the organizers in
connection with the environmental impact of a major event.
Insofar as it appears from the complaints that the
attribution of the organization of the 2022 Football World
Cup to the State of Qatar is questioned, the defendant
considers that this point is not relevant for the present
procedure. Similarly, it is not the responsibility of the
Swiss Loyalty Commission to pronounce on moral or ethical
considerations with regard to certain specific forms of
behavior, such as p. ex. flying to sporting events. 12 The
Respondent states that it is aware that climate change is
one of the most pressing challenges of our time. For this
reason, it has made considerable efforts to combat the
negative effects of such a tournament and to maximize its
positive effects. The commitment of the defending party and
the host country to achieve climate neutrality for the FIFA
World Cup 2022 in Qatar is a genuine and sincere commitment.
Decision (opening remarks! It should be noted that the
procedure before the Swiss Loyalty Commission does not
constitute a civil judicial procedure (see also on this
subject MISCHA SENN: Das Verfahren vor der Schweize rischen
Lauterkeitskommission/La procedure portee front la
Commission Suisse pour la Loyalty, in : sic! 6/1999, pp. 697
et seq., especially number IV). The simplified procedure of
the Swiss Commission for Loyalty does not provide for
in-depth clarifications of the factual situation, nor
multiple exchanges of papers, nor long procedures for the
administration of evidence. The Swiss Commission for Loyalty
subjects the advertising media presented to it to a summary
examination on the basis of the information contained in the
complaints and in the replies to the plants. The CSL
Regulations prescribe, in s. 13, para. 1, that requests must
be submitted to the Secretariat accompanied by a brief
statement of reasons. In its current practice, the Swiss
Loyalty Commission does not define the notion of "brief
motivation". This complaint procedure, which contains a very
voluminous number of documents, shows that this debate will
have to be reopened. Overall, as a preliminary point,
the CSL draws the attention of the parties to the fact that,
within the framework of its summary examination, the Swiss
Commission for Loyalty does not take up and does not deal
with each point individually. In its assessment, the Swiss
Loyalty Commission focuses on the advertising assertions
contested jointly by all the plaintiffs. Decision (formal
part) In accordance with art. 1 para. 3 of the CSL
Regulations, the Commission has the task of monitoring the
compliance of the commercial communications submitted to it
with the Code of the International Chamber of Commerce on
advertising and commercial communication practices, with the
agreements concluded by the Commission with professional
organizations of certain economic branches in connection
with the regulation of commercial communication specific to
these branches, as well as with Swiss legislation and case
law. When the Commission finds an infringement, it remedies
it appropriately. The Commission has the task of defining,
in the form of rules, the cases in which a communication
must be considered as a commercial communication (art. 1,
al. 4 of the Rules of the CSL). In accordance with Rule No.
A.3 of the Swiss Loyalty Commission, the expression
"commercial communication" means any measure that
systematically influences the attitude of a certain number
of people towards of certain Products or commercial
situations whose main objective is to encourage these people
to conclude a transaction or, on the contrary, to prevent
the conclusion of such a transaction. The notion of
commercial communication encompasses in particular all forms
of advertising, influence marketing, native advertising,
direct marketing, sponsorship. sales promotion and public
relations work. In the opinion of the CSL Chamber, with
regard to the disputed assertions, it is a matter of
commercial communication within the meaning of Rule No. A.3
of the Swiss Commission for Loyalty. These assertions are
clearly intended to positively influence the attitude of
consumers towards the 2022 FIFA World Cup in Qatar, in
particular in order to promote ticket sales. Moreover, it is
also a public relations work of the defendant party.
Therefore, the Swiss Loyalty Commission is competent in the
matter. Subject to the jurisdiction of state authorities or
other authorities, the Commission judges transnational
commercial communication measures (so-called "cross-border"
advertising measures) which have their effects on the Swiss
market the "effects principle"). The CSL is required to
define the relevant details in its rules (art. 1, para. 5 of
the CSL Rules). In the field of online advertising,
commercial communication therefore has its effects on the
Swiss market when it is directed towards the latter [Rule
No. A.2 of the Swiss Commission for Loyalty. This is the
case if, at least, two of the following required criteria,
the list of which is not exhaustive, are met: 1. The nature
of the offer is aimed at Swiss customers (national or
international if addressed to Swiss customers or mentioning
it), 2. Switzerland is defined as forming part of the market
place of the company concerned Iin the impressum, or in the
General Conditions of Sale (GTC) in particular),
respectively Switzerland is one of the countries in which
the goods are delivered, the work is carried out,
respectively the provision of services is provided, 3. The
customer can pay in Swiss francs to acquire the offer, 4.
Descriptions of access routes to from Switzerland are
indicated, 5. An official Swiss language is used. 6. We
include telephone numbers with international prefixes, 7. We
use a domain name in «<,ch>> or a generic top
level domain (TLD) if necessary by referring the customer to
another website international), 8. Swiss law is applicable
(eg according to the GTC). In the opinion of the
Chamber, the impugned commercial communication appearing on
the defendant's international website is unquestionably
addressed to the Swiss public. Given that the Swiss national
team was able to participate in the tournament, the nature
of the communication is also aimed at the Swiss clientele.
Switzerland was part of the marketplace (e.g. ticket
delivery in Switzerland), and communication took place in
particular in French. Thus, at least three criteria required
under Rule No. A.2 of the Swiss Loyalty Commission are met.
In this context, the offending commercial communication has
its effects on the Swiss market, which is why the competence
of the Swiss Loyalty Commission also exists from a
geographical point of view. Therefore, the CSL enters into
the matter on the complaints (thus combined). Decision
(material part Commercial communication must in particular
be lawful, truthful, non-misleading, non-discriminatory and
respect good faith in commercial relations [Rule No. A.1,
al. 2 of the Swiss Loyalty Commission). To judge a
commercial communication measure, the Swiss Loyalty
Commission takes into account in particular the following
criteria according to Rule No. A.1, al. 3 of the Swiss
Loyalty Commission: 1. Understanding of the decisive target
group, 2. General impression, 3. Key message, 4. Nature of
the Products promoted in the advertisement "product" covers
goods, works /works or services], 5. The type of media
concerned, 6. Comparison with reality, 7. Ironic assertions
or parodies must be interpreted according to their nature,
8. The design effectively dominant current situation in
terms of ethics, good customs and morals within society. In
accordance with Rule No. B.2 of the Swiss Loyalty
Commission, a communication business is unfair when a
company or an institution presents itself in a more
advantageous way. misleading than reality in inaccurate or
misleading presentations, assertions or indications. In
particular, presentations, assertions or indications
containing a reference to the reason must be truthful and
clear. This is also required by art. 3 para. 1 let. b of the
law against unfair competition (LCD) as well as article 5 of
the ICC Code. The question of whether we are in the presence
of an unfair deception or if it is about a misleading
communication depends the general impression of an
advertising medium as understood by the average recipient to
which it is addressed (see Rule n° A. 1, ch. 3 of the Swiss
Commission for Loyalty. The authors advertising must be able
to provide proof of their advertising assertions [Rule
n°A.5 of the Swiss Commission for Loyalty, art. 13 of the
CSL Bylaws as well as art. 13a LCD). Advertising and
marketing referring to the environment, ie any explicit or
implicit reference to the environment or to ecological
aspects must therefore meet the requirements of Chapter D of
the ICC Code. In accordance with article D1 of the ICC Code,
marketing communications must not contain any statement or
visual treatment likely to mislead consumers in any way as
to the environmental aspects or benefits of products (i.e.
goods or services] or as to actions taken by the
communication professional in favor of the environment.
Environmental claims must be up to date and, if necessary,
must be re-examined in the light of relevant developments. .
A vague or non-specific environmental quality claim that may
give rise to several meanings for consumers should only be
made if it is applicable, without explanation, to all
reasonably foreseeable circumstances. Otherwise, a
general environmental claim should either be specified or
avoided. In particular, a claim such as 'environmentally
friendly', 'safe for the environment', 'green',
'sustainable', 'low carbon' or other claims implying that a
product or activity has no impact - or only positive impact
- on the environment, should not be used without
explanation, unless there is a very high level of proof. As
long as there is no generally accepted definitive method for
measuring sustainability or confirming its achievement, no
claims should be made about its achievement (article D1, 4°
paragraph). In the opinion of the Chamber, the defendant
does not meet the requirements relating to a commercial
communication containing a reference to the environment. The
key message that the FIFA World Cup 2022 in Qatar is
“ impression that the 2022 FIFA World Cup in
Qatar has already achieved climate neutrality or carbon
neutrality before and during the tournament. Based on the
disputed assertions, for the average recipient, it is not
clear from the communication that the 2022 FIFA World Cup in
Qatar could probably only achieve this result in the
indefinite future and provided that certain concrete
conditions are met. . 31 In summary, the Chamber finds, on a
cursory examination, that the impugned assertions are unfair
within the meaning of Art. D1 of the ICC Code, Rule No. B.2
of the Swiss Commission. for Loyalty, as well as art. 3
para. 1. let. b LCD. The high level requirements for fair
commercial communication including a reference to the
environment have not been met. In this context, the disputed
statements should have been dropped or communicated more
clearly, or even relativized, in order to always show
transparently to the average addressee that the efforts to
make the 2022 FIFA World Cup in Qatar neutral in terms of
climate and CO2 can only be achieved in the future, when
concrete conditions are met. In addition, the defendant
should have credibly demonstrated how all CO2 emissions
generated by the tournament could be offset in accordance
with Swiss standards. 32 In this context, the complaints
must be approved. makes the following decision: Complaints
are approved. It is recommended that the defending party
waive the disputed allegations in the future, in particular
that the FIFA World Cup in Qatar in 2022 would be climate
and CO2 neutral, unless it can bring, in the time of
communication, on the one hand full proof of the
calculation, according to generally accepted methods, of all
the CO2 emissions caused by the tournament and, on the other
hand, proof of the full offsetting of these CO2 emissions.
CO2.