New Curtin University research has found a dramatic increase in people’s trust in government in Australia and New
Zealand as a result of the COVID pandemic.
Published in the Australian Journal of Public Administration, the team surveyed people in Australia and New Zealand in
July 2020 and found confidence in public health scientists to also be high and for this trust to be manifested in higher
usage of government COVID phone apps.
Lead researcher Professor Shaun Goldfinch, ANZSOG WA Government Chair in Public Administration and Policy based at the
John Curtin Institute of Public Policy at Curtin said the management of the pandemic by authorities led to a dramatic
increase in trust in government.
“Using an online panel, we surveyed a representative sample of 500 people each in Australia and New Zealand, several
months into the COVID pandemic and found a high level of confidence, with around 80 per cent of respondents agreeing
government was generally trustworthy,” Professor Goldfinch said.
“Around three quarters of those surveyed agreed management of the pandemic had increased their trust in government and
more than 85 per cent of respondents had confidence that public health scientists worked in the public interest.
“We also found this trust and confidence strongly predicted COVID phone app use, largely through convincing people that
the app was beneficial.”
Professor Goldfinch said confidence in government had increased in Australia and New Zealand from a similar study in
2009, with 80 per cent and 83 per cent, respectively, agreeing government is generally trustworthy, compared to 49 per
cent and 53 per cent in the earlier study.
“This rise is due in part to positive perceptions of the management of the pandemic, with around three quarters of
respondents agreeing the way the crisis was handled had increased their trust in government,” Professor Goldfinch said.
“Because the research was conducted during a global pandemic, the findings may not signal a longterm change in trust in
government, which may return to previous levels when, and if, the crisis passes.
“Regardless, trust in government could be viewed as a ‘reservoir’ that can be drawn upon when needed so that citizens
are willing to take what might be unusual and unprecedented actions when their trust is high, including the use of
government apps. As such, trust remains key to effective government, particularly during crises.”
The research paper, ‘Trust in government increased during the Covid19 pandemic in Australia and New Zealand’, can be
found online here.