The Consumer Council of Fiji is calling on minibus operators to refrain from charging increased fares to passengers at
different locations around the country as this is illegal.
Minibus fares are regulated by the Land Transport Authority (LTA) and only fares that are prescribed by LTA should be
paid by the passengers and accepted by the minibus drivers.
As stipulated under the Land Transport (Public Service Vehicles) Regulations 2000, Section 46, subsection 2 (a)(b). (2) The Authority may prescribe a schedule of fares for carriage of passengers by a mini-bus in which case— (a) the
mini-bus must charge fares as prescribed; (b) the schedule must be displayed in a conspicuous position in the vehicle.”
Simply, only LTA can impose any such increases to minibus fares. At this point time, there has not been any announcement
by LTA for the increase in fares, therefore any increase is illegal and is punishable by law.
The Council has started receiving complaints of mini bus operators charging passengers with increased fares at different
locations around the country. This behaviour is unacceptable. Mini buses provide a vital service to consumers and
operators should not take advantage of this position to swindle consumers.
The Council is calling on mini bus operators to maintain their current fares and ensure that they are fair in dealings
with consumers. Increasing fares illegally is punishable by law and the Council advises consumers to report or lodge a
complaint to LTA or call the National Consumer Helpline toll-free number, 155 if they are told by operators to pay
Consumers should also note the destination where the passenger is picked up from and being dropped and note the
registration number of the minivan if they believe they have been overcharged.
Drivers who continue to charge increased minibus fares from their passengers risk being taken to task by the LTA