EMS-Cortex announces key features for Service Providers delivering applications via Citrix
19-Dec-06, Auckland – EMS-Cortex announces improved service for Service Providers delivering applications via Citrix
Enhanced Citrix support in Cortex
EMS-Cortex has announced further support for managing Citrix delivered applications. Cortex now integrates directly
with Citrix Presentation Server to manage any published application with minimal effort. Citrix combined with Cortex
enables service providers to easily manage delivery of applications to end-customers.
The advanced integration with Citrix Presentation Server incorporates real time retrieval of Citrix published
applications and a flexible security model which can utilise existing or Cortex generated security groups.
New service provider features include an ability to manage applications across multiple Citrix farms. The new
application group feature allows application bundles to be created and assigned to customers or resellers. Applications
can be defaulted for selection on an organisation or user level. Advanced resource management controls access to other
Citrix resources such as printers and scanners.
Improved delegated administration support now allows for easy provisioning of applications or application bundles to
users or groups of users. Reseller and customer administrators will benefit from additional flexibility for creating
custom user groups and ability to set and override default settings. Dedicated applications can be flagged as private
and are then hidden from all other customers.
“The flexibility of the solution caters for unique customer situations; for example, a service provider can host a
number of customers who utilise a common Microsoft office package as well as customers with their own unique
applications, such as a dedicated ERP system. Cortex allows this type of business to really scale by reducing support
costs and allowing technical staff to focus on real issues rather than everyday user configuration.”, says Colin
Williams, Cortex development manager.
Support portal launch
EMS-Cortex is launching a new support site based on Sharepoint services technology. This will incorporate the existing
support system along with discussion groups, a knowledge base and other information supporting the Cortex product. The
Cortex support site is itself provisioned and managed by an internal Cortex instance.
About Cortex
The Cortex provisioning platform brings a new level of accessibility to the managed services market by offering a
flexible and affordable option for solutions based on Microsoft Hosted Messaging and Collaboration and additional
value-add applications. Cortex enables telecoms, ISPs and service providers to streamline provisioning and reduce
operational costs, reduce customer churn, engage additional distribution channels and reduce time-to-market for new
hosted services. For more information, visit www.ems-cortex.com.
ENDS