NCR New Zealand
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Analyst Firm Positions Teradata in the Leaders Quadrant for Multichannel Campaign Management
Report cites trends, comments on top software-driven marketing solution vendors
AUCKLAND, New Zealand – Teradata, a division of NCR Corporation (NYSE: NCR), and the world leader in enterprise data
warehousing, announced that Gartner, Inc., the world’s leading provider of research and analysis about the global
information technology industry, has positioned Teradata in the leaders’ quadrant among customer relationship management
(CRM) vendors who provide multichannel campaign management solutions. The positioning appears in Gartner Analyst Adam
Sarner’s report “Magic Quadrant for Multichannel Campaign Management, 1Q06,” dated March 30, 2006.
The report provides a market overview that includes 13 CRM vendors in the multichannel campaign management space. Sarner
makes the general industry observation that “Advanced functionality for campaign analytics and execution, and evolving
e-marketing integration within campaign management are enabling:
• Campaign management vendors to become less commoditised
• Marketers to significantly extend their reach and better target their customer base in an inbound/outbound
Sarner also predicts that “by year end 2008, 75 percent of Fortune 1000 companies will increase their investments in
multichannel campaign management, with the objective of attracting new customers, increasing sales revenue, and
increasing customer satisfaction rather than reducing the cost of sales.” To view the entire report, visit
Commenting on Teradata’s positioning in the leaders’ quadrant, Julian Beavis, vice president of Teradata in Australia
and New Zealand, noted an important differentiator for Teradata among the CRM vendors evaluated.
“Advanced campaign management is all about using both fresh and historic customer data effectively. Data latency can be
an enormous issue, and any delays to getting the latest, freshest intelligence, fastest – can make a critical difference
in the high-stakes competition between leading-edge marketers today,” Mr Beavis said. “Teradata embraces an integrated,
in-data warehouse approach to analytical customer intelligence – required for the most current and comprehensive view of
Analysts generally agree that data latency can be a significant business challenge, especially when generating customer
intelligence to drive effective campaign management. “Teradata provides a one-stop shop to take the worry out of data
integration, with a complete solution stack including technology and services,” he said. “This allows us to
significantly reduce time to market for our customers so together we can concentrate on their business returns.”
“Advanced, in-database analytical capabilities running in a cost-effective enterprise-class data warehouse will become
one of the single most powerful drivers of competitive business advantage in 2006 and the foreseeable future,” said John
Van Decker, senior vice president and principal research fellow with the Robert Frances Group. “Many of our clients have
sought out Teradata for data warehouse capability. With what is a clearly growing array of enthusiastic customer
references and momentum in product delivery and enhancement, many firms will seek out Teradata to provide advanced
enterprise intelligence given its increasingly strong value proposition.”
Teradata introduced Teradata Relationship Manager Version 6, its next-generation solution for customer relationship
management, in 2005. The portfolio is an innovative, browser-based application suite that combines analytical
intelligence and marketing automation to drive timely and relevant communications to every customer interaction. This
allows companies to engage in advanced multichannel and multistep customer dialogues, delivering measurable value to the
business as well as more personalised customer experiences.
About Teradata Division
Teradata (www.teradata.com), a division of NCR Corporation (NYSE: NCR), is the global technology leader in enterprise
data warehousing, analytic applications and data warehousing services. Organisations around the world rely on the power
of Teradata’s award-winning solutions to get a single, integrated view of their business to enhance decision-making,
customer relationships and profitability.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading global technology company helping businesses build stronger relationships with
their customers. NCR’s Teradata® data warehouses, ATMs, retail systems, self-service solutions and IT services provide
Relationship Technology™ that maximises the value of customer interactions and helps organisations create a stronger
competitive position. Based in Dayton, Ohio, NCR (www.ncr.com) employs approximately 28,200 people worldwide.
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NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
* The Magic Quadrant is copyrighted by Gartner, Inc. and is a graphical representation of a marketplace at and for a
specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic
Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness
for a particular purpose.