ANZ to Streamline Administration

ANZ to Streamline Administration and Improve Customer Service
with Integrated PeopleSoft 8 Solution

ANZ Purchases Web-Enabled Self-Service Technology and PeopleSoft Consulting Services to Accelerate its Evolution into Australasia’s Leading e-Bank

AUCKLAND, November 27, 2000 - ANZ is replacing its disparate core administration systems with an integrated PeopleSoft 8 solution in a major initiative aimed at improving internal customer service and supporting its e-Transformation strategy.

The first major Australasian corporation to adopt the pure internet-based PeopleSoft 8, ANZ is looking to introduce self-service capabilities for staff to increase access to information and drive its evolution into an ‘e-bank with a human face’.

The Common Administration System (CAS) project involves the implementation of PeopleSoft applications for Human Resources (HR), Payroll, General Ledger, Forecasting, Fixed Assets, Procurement and Accounts Payable. Planning for the implementation began on November 16th 2000, with modules to be rolled out in a phased approach over the next year and a half.

In addition to streamlining administrative processes and reducing costs through automated workflow and self-service, the integrated solution will eliminate double handling of data and improve the quality of information.

Commenting on the announcement, Rob Wells, Director of Operations said: “We are thrilled to be working with one of our largest banks to implement our pure internet solution. ANZ have always been a forward-thinking organisation, responsive and predictive of their customer needs. The implementation of this self-service technology will enable the bank to empower its employees, increase customer service satisfaction and deliver competitive advantage”.

“This is about empowering people with the information they need, where and when they need it,” said General Manager of ANZ Bank’s Outsourcing and Corporate Services Division, Peter Donald, who sees the PeopleSoft technology as a strong enabler of internal culture change.

“Our major drivers were the need to rationalise our disparate legacy systems and establish the appropriate global consolidation and governance data while enabling maximum Line of Business autonomy,” he explained.

“We were impressed with the open architecture of the PeopleSoft technology, its ease of use and the extensive self-service capabilities, as well as the company itself and the willingness of its people to listen and be flexible and innovative in the way they addressed our technology challenges.

“Regardless of whether they’re based in Melbourne or Auckland, ANZ staff will be able to access the HR system to manage and update their personal information, as well as accessing salary details, check leave entitlements and request holidays.”

PeopleSoft Consulting Services Wins HR/Payroll Implementation
In addition to purchasing PeopleSoft’s best-in-class technology, ANZ has awarded PeopleSoft Consulting Services the contract to handle the HR/Payroll component of the project. PeopleSoft is also acting in an independent quality assurance role across the entire project to ensure the integrity of the final solution.

About PeopleSoft
PeopleSoft is a world leader in providing eBusiness applications that enable people - customers, employees, and suppliers - to power the internet. PeopleSoft's pure internet Customer Relationship Management, Supply Chain Management, and Enterprise Management solutions provide the industry's most open and flexible e-commerce platform. PeopleSoft employs more than 7,900 people worldwide, including 2,400 eBusiness consultants. More than 4,600 organisations in 107 countries run on PeopleSoft eBusiness applications.

PeopleSoft began operations in Asia Pacific in 1993 and now has offices in Sydney, Melbourne, Canberra, Perth, Brisbane, Adelaide, Auckland, Wellington, Singapore, Hong Kong and Malaysia. Its customers include AAP, AMP, Alcoa, Australian National University, Australian Stock Exchange, Bangkok General Hospital, Coles Myer, Department of Defence, Eastern Energy, Ford, Foxtel, Government of Singapore Investments Corporation, HSBC Holdings, John Fairfax Holdings, Mass Transit Railway Corporation (MTRC) Hong Kong, National Mutual Health Insurance, NZ Police, NZ Post, UNITEC, Reserve Bank of Australia, Reding Paper Products, Transfield Pty Ltd, University of NSW, WA Department of Education and WA Petroleum, Hewlett-Packard, Citibank, AMD, DBS Bank, PSA Corporation, Singapore Ministry of Finance, Morrison Express, Singtel, Starhub, Tenaga Nasional, Telekom Malaysia and Swire Properties. For further information, please visit www.peoplesoft.com

PeopleSoft and the PeopleSoft logo are registered trademarks of PeopleSoft, Inc. All other company and product names may be trademarks of their respective owners. Copyright © 2000 PeopleSoft, Inc. All rights reserved.

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