Nielsen//Netratings Releases Largest-Ever Global Measurement Of Internet Penetration
Launches Global Internet Trends Service, a Ground-Breaking Study Revealing Trends in Internet Access And Usage
New Zealand Rates Highly In Multiple Internet Sources At Home
Auckland – 21 November 2000 – Nielsen//NetRatings, the world’s fastest growing Internet audience measurement service,
has released the first-ever examination of Internet access and penetration in Europe, Asia Pacific and North America,
finding more than 295 million people across 20 countries in those regions with Internet access from a home PC.
The findings are from the new Nielsen//NetRatings Global Internet Trends service, a subscription service reporting key
Internet penetration figures across 17 countries in Europe and Asia Pacific. The Q2 2000 service covers data collected
between April and June 2000 across Europe and Asia Pacific, drawn from more than 25,000 surveys conducted using
consistent research methodology. The Q2 service covers: New Zealand, Australia, Austria, Belgium, Denmark, Finland,
France, Germany, Ireland, Italy, the Netherlands, Norway, Spain, Sweden, Switzerland, the UK, and Singapore. In Q3 2000
the service will expand to provide reports on trends in North America and globally, with continued expansion as
additional markets come online.
“Nielsen//NetRatings Global Internet Trends brings a powerful new perspective to the growth in Internet access
worldwide,” said William Pulver, president of ACNielsen eRatings.com. “Prior to this report, advertisers and marketers
had to rely on country-by-country statistics gathered using varying methodologies. With Nielsen//NetRatings Global
Internet Trends, we can definitively report such valuable information as the number of people and households per country
with access to the Internet, their online browsing and purchasing habits and the rates of access at home, work or other
locations.”
The Q2 2000 Nielsen//NetRatings Global Internet Trends information for Europe reported that across 14 key European
markets approximately 82 million people aged two and above have access to the Internet from a home PC.
“The US and Japan are widely recognised as having the largest Internet populations in the world,” said Brian Milnes,
Managing Director Pacific, ACNielsen eRatings.com. “With Nielsen//NetRatings Global Internet Trends we see a European
penetration figure of 82 million people which equates to one household in five, with more than half -- 56% -- of those
people residing in the UK, Germany and Italy. Those three countries are well worth watching in the coming months as they
continue to emerge on the global scene.”
Nielsen//NetRatings Global Internet Trends also found that in Q2 2000, more people in every country except Switzerland
had Internet access at home than at work.
In Asia Pacific, most households have only one source at home with which to access the Internet. Multiple sources of
Internet access are more common in New Zealand, where nearly a quarter of households have two or more devices with
access to the Internet.
Milnes also noted that most households with Internet access use only one source to gain access to the Internet. In
Europe overall, only 22% of households have access via more than one source. Multiple sources are most common in
Switzerland, where close to half the households with access connect through more than one device, while almost no home
in France has access via more than one source.
At an individual level, the adult populations (16+) of Norway, Denmark and Sweden have the highest levels of access to
the Internet from any location, including work. In addition, greater proportions of their populations have used the
Internet and remain frequent users, more likely to browse the Internet for product and pricing information and
registering among the most prolific on-line purchasers. (See Table 2).
Demonstrating the maturity of those markets, around half of the households with Internet access in Norway, Denmark and
Sweden have had Internet access at least since 1998. Similarly, among New Zealand, Australia and Singapore, the
Singaporean market is the most mature with a greater proportion of people having gained access to the Internet either in
1998 or prior to 1998.
“The picture in France is interesting because relative to the rest of Europe, Internet penetration both at home and at
work are low,” Milnes said. “One key reason for this is that Minitel – France Telecom’s own information network – has
been available in France from the early 80’s and enjoys high levels of penetration both at home and at work. We will
continue to see growth in online access in France trailing the rest of Europe while potential online users’ needs are
being met elsewhere.
“Finland’s relatively lower penetration rate via home PC compared to the other Nordics is a function of the much lower
proportion of households with a fixed telephone line,” Milnes continued. “Finland has experienced a marked decrease in
fixed line telephone penetration in households over recent years, with a corresponding sharp increase in the penetration
of mobile telephones. While this has impacted the growth in static Internet access, Finland will be well placed when the
anticipated increase in access to the Internet via other devices such as WAP (Wireless Application Protocol) takes off.”
Table 2.
% People (16+) Browsing for Products Online and Purchasing, past 6 months*
*Among population 16+ in households with fixed line telephone(s) and who have browsed the Internet for products and
pricing
% People Browsing for Products Online % People Purchasing Online
Australia 23 11
Austria 21 10
Belgium/Luxembourg 9 4
Denmark 31 11
Finland 22 9
France 5 2
Germany 18 10
Ireland 10 4
Italy 6 2
Netherlands 18 5
New Zealand 23 8
Norway 23 10
Singapore 14 4
Spain 5 1
Sweden 31 17
Switzerland 23 11a
UK 14 9
Source: Nielsen//NetRatings Global Internet Trends, Q2 2000
Milnes noted that in Asia Pacific, browsing for product and price information on the Internet is a more firmly
entrenched activity for Australians and New Zealanders than for Singaporeans. On-line purchasing is also more likely to
happen in Australia and New Zealand than in Singapore, as nearly a quarter of adults 16 or older in Australia and New
Zealand have browsed the Internet for pricing or other information on products and services, and slightly more than one
in 10 Australians have then gone on to make a purchase. In Singapore, only 14% of people 16 or older have browsed the
Internet for products, with only 4% going on to make a purchase.
In Europe, the Nordic countries as a group tended to exhibit the highest levels of online product browsing. However, the
UK had the highest browse-to-purchase ratio of all the European countries, with 64% of UK Internet users who have
browsed for information and prices about products and services having made a purchase in the past six months. The lowest
levels of browsing activity were observed in Belgium/Luxembourg, Italy, France and Spain.
Nielsen//NetRatings Global Internet Trends measures more than 30 factors, including: the number of total households and
people with Internet access at home or other locations; the demographic breakdown of the home Internet population; home
PC ownership; rates of use of home PC’s for connection to the Internet; the period of time when Internet access was
acquired in a household or is expected; the number of fixed and mobile telephones per household, and the level of online
purchasing.
ENDS
About Nielsen//NetRatings
Through strategic partnerships between NetRatings, Nielsen Media Research and ACNielsen, the Nielsen//NetRatings
audience measurement service collects real-time data from more than 165,000 Internet users around the world. The U.S.
panel sample currently consists of 57,000 at-home users and 8,000 at-work users. International panels are under
development with over 100,000 at-home users currently being measured. These panels collectively represent the largest
media research sample of Internet users in the industry.
Nielsen//NetRatings uses unique technology capable of measuring both Internet use and advertising to provide the most
timely, accurate and comprehensive Internet usage data and advertising information in the global marketplace.
Nielsen//NetRatings tracks the entire spectrum of Internet user behaviour, leveraging proprietary data-collection
technology from NetRatings, Nielsen Media Research's 50 years of expertise in research and audience measurement, and
ACNielsen’s international leadership in offering market research information covering more than 100 countries. For more
information, please visit www.nielsen-netratings.com.
About ACNielsen eRatings.com
ACNielsen eRatings.com is a venture between ACNielsen (NYSE: ART) and NetRatings Inc. (Nasdaq: NTRT). ACNielsen is the
world's leading market research firm, offering measurement and analysis of marketplace dynamics, consumer attitudes and
behavior, and new and traditional media in more than 100 countries, and NetRatings is the leading provider of Internet
audience measurement technology and
analysis. Through the Nielsen//NetRatings service, ACNielsen eRatings.com is creating the first global service for
tracking audiences, advertising and user activity on the Internet in more than 30 countries worldwide.
About NetRatings, Inc.
NetRatings (Nasdaq: NTRT) provides Internet audience measurement and analysis services that enable its customers to make
informed decisions regarding their Internet strategies. NetRatings delivers accurate and timely information collected
from a representative sample of Internet users and augments it with detailed, flexible reporting and in-depth analyses.