Our report Improving value through better Crown entity monitoring was presented to the House of Representatives today.
Crown entities carry out a wide range of important public services and functions. In 2020/21, Crown entities were
responsible for 39% of central government expenditure, 46% of central government assets, and 74% of the central
government workforce. Some examples of Crown entities include ACC, Fire and Emergency, and the Productivity Commission.
Crown entities operate at arm’s length from the Government. This means Ministers have less influence over a Crown entity
than they do a government department. Concerns are sometimes raised about the quality of Crown entity monitoring. In
recent years, some Crown entities have had well-publicised performance issues. We carried out a performance audit to
assess the effectiveness of Crown entity monitoring arrangements and identify opportunities where monitoring could be
improved.
Some aspects of Crown entity monitoring are working well. There is good guidance available for Crown entities and
monitoring departments, and a strong community of practice where people involved in monitoring can get support. We also
saw a genuine willingness to improve the Crown entity monitoring system and draw more value from the monitoring being
carried out. Te Kawa Mataaho Public Service Commission is well placed to assume a system leadership role and is already
doing some work in this space.
However, there are still improvements that could be made. Monitoring frameworks for Crown entities dont always include
clear information about roles and responsibilities, set clear expectations about how performance issues will be dealt
with, or reflect the scope, scale, or level of risk associated with the Crown entity being monitored. We would like to
see monitoring departments doing more to influence the strategic direction of Crown entities (where appropriate), make
connections across the sector, and support Crown entities to identify and resolve problems. We also think monitoring
reports should include more information about the risks that Crown entities face, how they are being addressed, and what
they might mean for future performance. When monitoring is done well it can help Crown entities deliver better outcomes
for New Zealanders.
Our report contains a number of recommendations for monitoring departments, Crown entities, and Te Kawa Mataaho Public
Service Commission to consider to help improve monitoring.An epub and two-page summary are also available for this report.A media kit with hi-res figures from the report is also available.Watch this video to learn about the findings and recommendations in our report.
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