Tuesday 30 April 2019
FSC acknowledges Government progress on culture and conduct reform
The Financial Services Council acknowledges the progress on the Government’s financial sector culture and conduct reform
work programme with the release of two options papers, and welcomes the opportunity to respond to them.
Richard Klipin, CEO of the Financial Services Council said “These latest options papers are important as they speak to
improving financial services across the entire sector for the benefit and wellbeing of consumers, and are wide-ranging
in their scope.
“We are committed to driving great consumer outcomes, helping consumers better manage risk and being part of the
solution to support New Zealanders grow, manage, and protect their wealth” continued Klipin.
“FSC members take this responsibility seriously. The life insurance industry alone pays out an average of $3.3 million
every day in claims* and manage nearly 3 million KiwiSavers investments of $54.8 billion**.
“We will now consider the proposals in detail, before providing a comprehensive response to the Government. We look
forward to working closely with the Minister, MBIE and the Regulators over this process.
“The industry takes culture and conduct matters very seriously and we are currently working on a range of measures aimed
at lifting standards across the industry and ultimately building public trust and confidence in the sector.
“Our members are hard at work responding to the issues highlighted in the Financial Markets Authority (FMA) and Reserve
Bank of New Zealand (RBNZ) report on Life Insurer Conduct and Culture that was issued earlier in the year.
“In addition over the past 12 months the industry has initiated a number of important steps relating to improving
culture and conduct including the adoption of the FSC code of conduct by all our members, responding to concerns about
soft commissions by ending overseas conferences, and strongly supporting the progression of the Financial Services
Legislation Amendment Act.
“The option papers released today represent another important step in this process” concluded Klipin.
ENDS