Chief Ombudsman Peter Boshier today released his latest Official Information Act data, which shows there has been a rise
in the number of complaints received.
The number of OIA complaints received by this office in the first six months of 2018 increased from 673 to 697 when
compared to the last reporting period from July to December 2017.
Mr Boshier says the increase may be partly attributed to the electoral cycle.
"Traditionally complaints ease off as an election approaches and then pick up again once a new government is formed."
Most of these complaints were in response to agencies refusing or delaying their responses to requests.
Four hundred and sixty-six complaints came from private individuals; more than three times as many as received from
media organisations.
In terms of outcomes, the Office of the Ombudsman completed 722 OIA complaints in the first six months of 2018. Around
27% of the complaints were resolved without needing to form a final opinion.
"I am very pleased to report that we were able to resolve a good number through our early resolution process despite the
often contentious nature of OIA complaints."
"My office was also successful in achieving remedies for 249 complaints."
The remedies range from agencies agreeing to reconsider their decisions, apologise or provide financial remedies.
"I have now published 2 years’ worth of data and overall there has been a significant rise in the number of complaints
received."
The number of complaints has increased by 30 per cent when comparing the current reporting period with the period
between July and December 2016 when we received 538 complaints.
"This may reflect increasing confidence in the ability of my office to deal with issues. We have managed to clear a
backlog of complaints and we are very much focussed on more timely investigations and resolutions".
"My office will continue to play its role in informing and educating the public sector on how the OIA works and how they
can be more efficient and accessible to New Zealanders."
"I am greatly encouraged to see agencies using this data to assess and monitor their OIA performance."
At the same time as the Office published its complaints and outcomes data, the State Services Commission published its
data on OIA requests and response times.
View the Ombudsman’s data on OIA complaints for January to June 2018 here