INDEPENDENT NEWS

Work and Income ignores duty to assist people

Published: Mon 12 Mar 2018 09:06 AM
12/03/2018
AUCKLAND ACTION AGAINST POVERTY
Work and Income ignores duty to assist people
Auckland Action Against Poverty has successfully challenged Work and Income’s actions where people are refused the opportunity to ask for assistance.
“It is no longer okay for Work and Income staff to tell people to go away without having the chance to apply for the help they need. The law requires every claim to be investigated.” says AAAP spokesperson Alastair Russell.
“There is a long history of gatekeeping by Work and Income, where reception staff with the full backing of managers and successive governments, keep the gate closed, refusing access to case managers.”
“Turning people away from a Work and Income office is now the same as declining a benefit application,” says Mr Russell.
“All over New Zealand people are illegally turned away from Work and Income offices. This is a major feature of the toxic culture of benefit denial within Work and Income.”
“We know this is a major issue in smaller towns throughout New Zealand. Managers in Work and Income offices in Auckland have been shown the Appeal Authority decision and refuse to change their actions.”
“We have taken a case to the Social Security Appeal Authority where a woman was refused the right to apply for a Food Grant at Manurewa Work and Income. In March 2017 Manurewa Work and Income staff told people not from Manurewa they would not be seen there. They were told to go back to their usual office.”
The Appeal Authority has now released its decision. It is “concerned that the Chief Executive (of the Ministry of Social Development) and the Ministry staff have ignored the authorities which establish their duty to assist those seeking assistance under the Act.’
“Work and Income had an obligation to consider her application for a Food Grant. It has an obligation to consider all applications. It has an obligation to change its toxic culture.”
“AAAP would welcome an opportunity to work with the Minister and ministry officials to identify and implement the necessary operational changes.”
ends

Next in New Zealand politics

Gordon Campbell on Jami-Lee Ross, and the Hobbit law
By: Gordon Campbell
Statement from Peter Goodfellow on donations
By: New Zealand National Party
DOC supporting family and colleagues after helicopter crash
By: Department of Conservation
Stop powerful vested interests and preserve democracy
By: Green Party
Urgency sought for hearing over Partnership Schools
By: Dr Toby Curtis
KiwiBuy the only answer to the housing shortage
By: Salvation Army
Himalayan tahr control operation proceeding
By: New Zealand Government
Women deserve ‘game-changing’ breast cancer medicines
By: Breast Cancer Aotearoa Coalition
Animal welfare in rodeo practices report released
By: National Animal Welfare Advisory Committee
National knew about Ross grievances for a couple of years
By: RNZ
Four women accuse Jami-Lee Ross of harassment, bullying
By: RNZ
National bombshell allegations make headlines across world
By: RNZ
Conversation between Jami-Lee Ross, Simon Bridges released
By: RNZ
Jami-Lee Ross says police will be investigating complaint
By: RNZ
Bridges did talk to donation claim businessman - Bennett
By: RNZ
View as: DESKTOP | MOBILEWe're in BETA! Send Feedback © Scoop Media