INDEPENDENT NEWS

False START at IRD

Published: Wed 25 Oct 2017 11:39 AM
False START at IRD
25 OCTOBER 2017
Inland Revenue’s new IT system, implemented in February for their GST services, has been a disappointment, says the New Zealand Taxpayers' Union.
According to official data from IRD, the time spent handling GST related enquiries increased by 50% when the system was first introduced in February earlier this year. As of August, months after implementation, there was still a 20% increase in wait times compared to the previous year.
Matthew Rhodes of the Taxpayers’ Union says, “The point of investing in a new IT system was to make services more efficient at IRD, but this data shows taxpayers are receiving a worse service after the new system was introduced.”
"Many callers can’t even get to the hold tone. When the system was introduced in February, it faced so much pressure that nearly 2000 callers to the GST line were disconnected without even being put on hold. In the two months prior to implementation, that didn’t happen once."
“Over 10,000 calls to the GST line were disconnected in May because IRD systems simply couldn’t cope. Inland Revenue either needs to train existing staff more thoroughly, or bring in additional staff during months they know will be busy. How the IRD is proposing to cut 1,500 jobs in this environment is astounding.”
You can view IRD's information response here:
http://www.taxpayers.org.nz/false_start_at_ird
ENDS
New Zealand Taxpayers' Union
New Zealand's grassroots campaign for lower taxes and less government waste
The New Zealand Taxpayers' Union is an independent activist group, dedicated to being the voice for Kiwi taxpayers in the corridors of power. It's here to fight government waste and make sure New Zealanders get value for money from their tax dollar. New Zealanders are invited to join and donate at http://taxpayers.org.nz
Contact New Zealand Taxpayers' Union
Website:
Twitter:
Facebook:
Media Contact:
Media line (24-hr) 04 282 0302

Next in New Zealand politics

Govt Helps Protect Shops From Ram Raids
By: New Zealand Government
Government Investment Boosts Coastal Shipping In Aotearoa
By: New Zealand Government
Independent Panel Appointed To Review Electoral Law
By: New Zealand Government
Prime Minister To Visit United States
By: New Zealand Government
Jacqui Dean To Retire From Parliament In 2023
By: New Zealand National Party
New Zealand To Stay At Orange For Now
By: New Zealand Government
View as: DESKTOP | MOBILE © Scoop Media