31 January 2017
OIA statistics released
State Services Commissioner Peter Hughes has today published the first set of Official Information Act (OIA) statistics
covering 110 different government agencies.
“It is essential that New Zealanders have trust and confidence in their government agencies,” Mr Hughes said.
“Being open and transparent is critical to giving the public confidence. When New Zealanders ask us for information we
need to be responsive,” he said.
In 2015 former Chief Ombudsman Dame Beverley Wakem made a number of recommendations in her report into the OIA, ‘Not a Game of Hide and Seek’.
The State Services Commissioner and the Public Service chief executives carefully considered Dame Beverley’s findings
and recommendations. In response, they have developed a programme of work to improve how government agencies are complying with the OIA and
making information publicly available. The incoming Chief Ombudsman, Judge Peter Boshier, has subsequently also been
involved in supporting the work programme.
This programme is a formal commitment in New Zealand’s ‘National Action Plan 2016-18’ under the international Open Government Partnership.
“The government has demonstrated our commitment to improving OIA compliance by making it an independently assessed
undertaking as part of an international treaty,” Mr Hughes said.
The first publication of statistics details the number of requests each agency received during the 2015/16 financial
year (1 July 2015 – 30 June 2016) and whether they were handled within the timeframe required by the OIA. Over time the
information on performance that is gathered and published will increase to provide a more comprehensive picture of
compliance with the letter and spirit of the Act.
The Chief Ombudsman is also today releasing data on the complaints his office has received and the complaints they have
‘completed’ between 1 July 2016 and 31 December 2016.
“It’s important to look at these figures as a set to understand the volumes of requests being received and responded to
as well as the complaints being made,” Mr Hughes said.
The total number of OIA requests received during 2015/16 was 40,273.
Requests to each agency range from 0 to 11,054. Around half of all requests were received by Police, EQC and the
Department of Corrections. Other agencies receiving more than 1,000 requests include the Ministry of Business,
Innovation, and Employment, Fire Service Commission, Ministry of Health and Customs Service.
“This is a large number of requests for information and agencies are investing a lot of resources in responding to
them,” Mr Hughes said.
Under the OIA agencies are required to respond as soon as practicable, and in a maximum of 20 working days, unless there
are grounds to extend the timeframe for response.
“I expect agencies to respond to OIA requests on time in accordance with the Act,” said Mr Hughes.
The timeliness agencies are achieving ranges from a low 39% to 100% on-time. The agency average is 91% of responses
handled on-time. This average is however impacted by some outlying low numbers, and agencies’ median rate of on-time
responses is 96%. One third of agencies achieve 99% or more on-time, however a quarter are below 85%.
“Most agencies are working hard to respond on time and are achieving a good standard of timeliness,” Mr Hughes said.
“It is clear that some agencies need to improve and have work to do to lift their performance,” he said.
“District health boards stand out as an agency group that is not meeting its timeliness obligations, which is
concerning,” said Mr Hughes. “While some DHBs are doing well, too many are consistently late in their responses and need
to do better”.
“I have asked the Director-General of Health to work with DHB Chief Executives to focus on improving OIA performance,”
he said
SSC and the Office of the Ombudsman are cooperating on the development of improved guidance and training for agencies
and people making requests. This guidance and training will help agencies be more consistent in how they manage and
respond to requests, and help people seeking information get what they are looking for more easily.
“I’m very pleased to be working closely with the Chief Ombudsman and I appreciate the leadership and support he is
giving to this work,” Mr Hughes said.
“Openness and transparency is one of the four pillars of good government, along with free and frank advice, political
neutrality and merit based appointment,” Mr Hughes said.
“It is important that we are open with New Zealanders and responsive to their requests,” he said.
“I am backing agencies in their work to improve their openness and SSC will support them to get it right,” said Mr
Hughes.
Information on the numbers of requests received and on-time performance is available on SSC’s website http://www.ssc.govt.nz/official-information-act-statistics
Information on the number of complaints received is published by the Chief Ombudsman and is available on the Office of
the Ombudsman’s website http://www.ombudsman.parliament.nz/resources-and-publications/oia-complaints-data
ENDS