Social services decision-making needs to be closer to communities: Productivity Commission
The Productivity Commission has released its draft findings and recommendations on improving outcomes for New Zealanders from social services. Submissions are invited by 24 June.
See video at https://youtu.be/5A5IjHbzdu4
“The social services system plays a crucial role in the wellbeing of New Zealanders”, says Commission Chair, Murray
Sherwin. “The system is staffed by dedicated people working in a variety of government agencies, non-government
providers and philanthropic organisations. A significant number of volunteers are part of it. Families and whanau also
play a crucial role in supporting good social outcomes.
“Clients should be at the centre of the social services system, not politicians and providers. However, decisions that
impact clients’ lives are often made in Wellington, many kilometres away from the messy realities of social problems,
and often without good information on what works or what doesn’t.
“Our current system of public administration is not well designed to deal with the complex problems facing many of
society’s most vulnerable members. Services are designed and commissioned in administrative silos, without the full
picture of what an individual might need. This not only means a poor outcome for clients, but a less efficient and more
expensive system overall.
“New approaches are required that can better match services to the needs of clients, give clients and particular
communities greater control and choice, reduce paperwork and the cost of government processes, and encourage service
providers to innovate and continually improve their services. There are already pockets of successful innovation within
the sector. One challenge is to encourage those innovations to be used more widely.
“We advocate for new arrangements that reshape the roles of governments, providers and in some cases clients, to empower
clients and give service providers more autonomy. The role of central government would shift, from its current emphasis
on controlling the provision of services to one of conscious stewardship of the social service system.
“There is also scope to improve current purchasing and contracting practice in order to reduce the cost of these
processes to all parties – including government agencies.
“The Government needs to put more effort into setting goals and standards as well as monitoring performance, and
evaluating effectiveness of whole programmes. It needs to put less effort into telling providers how these goals should
be achieved.
“The Commission has developed 81 findings and 47 recommendations, and poses 8 questions. The draft report is accompanied
by case studies on employment services, Whänau Ora, services for people with disabilities, and home-based support for
older people.
“We received a large number of submissions on the issues paper and we look forward to hearing what people think of our
draft recommendations.
“We believe implementing these draft recommendations can improve the lives of clients and those working in the social
services sector, and contribute towards safer, healthier and happier communities.”
The draft report is available at www.productivity.govt.nz/inquiry-content/social-services, or http://bit.ly/socserv.
About the inquiry
The Commission has been asked to look at ways to improve how government agencies commission and purchase social
services. This includes how agencies identify the needs of people who use the services, how they choose organisations to
provide the services, and how the contracts between agencies and organisations work.
Social services include health care, social care, education and training, employment services and community services.
They also include the services targeted to those whose health, age, socioeconomic or other circumstances means that they
have greater needs than others in society.
The inquiry aims to shed light on how commissioning and purchasing influence the quality and effectiveness of social
services, and suggest ways to improve these practices to achieve better outcomes for New Zealanders.
Inquiry timeline
28 April 2015: Draft report released for consultation
24 June: Due date for submissions on draft report
31 August: Final report due to Government
About the New Zealand Productivity Commission
The Commission – an independent Crown entity – was established in April 2011 and completes in-depth inquiry reports on
topics selected by the Government, carries out productivity-related research, and promotes understanding of productivity
issues.
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