Mighty River Power offer – emails to pre-registrants

Following the opening of the Mighty River Power offer yesterday, pre-registrants who provided their email addresses are being sent an email advising them that the offer is open and outlining what they can do to participate.

The emails are being sent in batches of 20,000, and commenced on Monday evening.

Treasury has been advised by the website provider Reach Investor Solutions that a formatting error occurred with the first batch of emails, which resulted in pre-registrants receiving an unpopulated template. The correct email should have included the pre-registrant’s name and MRP reference number, and instead the fields were blank. There was no breach of privacy or other data integrity issue.

The error was identified quickly and the emails were stopped, at which time around 6,000 people had received the incorrect message. An apology is being sent to each of these pre-registrants this morning, with the correct details now provided.

Treasury regrets this error occurred, and we are working with the website providers today to determine how the error got through quality assurance testing, and whether improvements are required.

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