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EQC privacy breach: media fact sheet
EQC privacy breach: media fact sheet
Which EQC customers have had their privacy breached?
The breach affects the 83,000 customers with homes with damage between $15,000 and $100,000 that will be in the Canterbury Home Repair Programme. It does not affect EQC customers who have or will be cash settled. It does not affect EQC customers who do not have a claim for building damage.
What information was released?
Information released included claim numbers and addresses of affected customers. No names were in the information released.
There was also information such as the estimated cost of repairs, and details of contractors assigned to the work. This information is sensitive, but did not constitute a privacy breach, so was not included in our announcements.
The field, and a description of what information was in them, is listed as follows:
| EQCClaimNumber | EQC ClaimNumber |
| EQCStreetNumber | Street Number |
| EQCStreetName | Street Name |
| EQCSuburb | Suburb |
| EQRHubName | Hub name Claim is assigned to |
| EQRCommandCentreStatus | Status of claim at central command centre (EQR) |
| EQRHubStatus | Status of claim while at HUB (EQR) |
| EQRClaimStatus | Status indicating claim progress (ie: in hub; repair underway; repair complete) |
| EQRSupervisor | EQR Supervisor allocated to repair |
| Contractor | Contractor engaged |
| EQRScopedDate | Date work scoped |
| EQRQuoteReceivedDate | Date quote received |
| EQRWorkOrderIssuedDate | Date Work Order issued |
| EQRPlannedStartDate | Planned start date for repair |
| EQRPlannedCompletionDate | Planned completion date for repair |
| EQRActualStartDate | Actual start date of repair |
| EQRActualCompletionDate | Actual completion date of repair |
| ValueBand | Over/Under 50K Based on GST Exclusive EQC Estimate |
| EQRClaimStatusReasonDesc | Additional description of current status of claim
when required
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(incl. Awaiting Engineers Report, Awaiting Asbestos Test) |
| EQRStreetShedDesc | Breakdown of Allocation within a Hub |
| EQRContractorQuoteAmount | Contractor Quote Value as entered in EQR systems |
| ManagingHubZone | Hub Zone at the Claim level, generally used to indicate geographic location |
| EQCReserveBuildingExclTaxAmount | Original Assessment value when claim sent to EQR for repair |
| EQCTechnicalCategoryCode | Land damage category codes - as supplied by CERA |
| ClaimHasEmergencyAssignment | Indicates an emergency repair job has occurred on claim |
| ClaimHasCleanHeatAssignment | Indicates a clean heat job has occurred on claim |
| CT Status | Combination of EQRHubStatus and EQRClaimStatusReasonDesc fields |
| Region | Indicated Region (Central, Northern or Southern) |
Does the information include whether homes have the presence of asbestos?
The spread sheet flags houses awaiting an asbestos test, where applicable (under the “EQRClaimStatusReasonDesc” field), but does not contain information about which houses have been cleared, or otherwise.
How easy was the information to access?
Viewing all the content requires a specific set of actions that only a person skilled in using Excel would know about and be able to carry out in the timeframe in which the spread sheet was available.
Because the report used a pivot table function, someone who has expertise in Excel spread sheets could find the source data. This was not simply a case of opening an extra sheet.
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