NZ Police Citizens' Satisfaction Survey 2009

Press Release

Public trust and confidence in New Zealand Police has increased since last year and overall satisfaction with service delivery remains high, according to independent research carried out for Police.

The Citizens' Satisfaction Survey 2009 canvassed the views of 8471 people, over a third of whom had experienced recent contact with police.

The survey showed 72% of people surveyed had 'full' or 'quite a lot of' trust and confidence in Police. It also showed 79% of people who had contact with Police were satisfied or very satisfied with the quality of service they received.

Assistant Commissioner Grant Nicholls says while police were always working to improve service delivery, he was pleased with these results:

"Good relationships between police staff and the public help to solve, resolve and prevent crime.

"People who have confidence in our staff are more likely to come forward with information, and this is critical to successful policing."

Key results:

Service Experience (Those respondents with recent police contact)

* 91% said staff were competent (2008: 89%)

* 79% were "satisfied" or "very satisfied" with the quality of service

received. (2008: 80%)

* 78% said their individual circumstances were taken into account: (2008:

75%)

* 73% said it's was an example of good value for tax dollars spent (2008:

70%)

Public Perceptions (full sample of respondents both with and without recent police contact)

* 72% had full/quite a lot of trust and confidence in Police (2008: 69%)

* 66% felt safe/very safe in their neighbourhood after dark (2008: 65%)

* 67% agreed/strongly agreed police are involved in their communities' activities (2008: 58%)

ENDS

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