Hasler: Visit To The ACC Business Service Centre
MEDIA ADVISORY
HON MARIE HASLER
ASSOCIATE MINISTER FOR
ACC
VISIT TO THE ACC BUSINESS SERVICE CENTRE
SEABRIDGE
HOUSE, 110 FEATHERSTON STREET, WELLINGTON
4.00PM TUESDAY,
27 JULY 1999
The ACC Business Service Centre was
established by ACC to ensure direct communication with
people wanting more information about the legislative
changes that came into effect on 1 July this year.
Since the state of the art call centre was established on 17 May staff have received nearly 220,000 calls - at one time calls peaked at a massive 3,000 a day.
The business centre has a very high rate of call retention and staff are required to have in-depth knowledge so they can give quick and understandable answers to at times complicated questions.
The Minister will take the opportunity to see how the call centre operates, meet some of the 49 staff and share a pizza with them during their tea break.
Media are welcome to attend.
Ends