29 November 2010 Media Statement
Tourists must be treated like special guests
Two incidents involving tourists over the weekend highlight the fact that New Zealand tourism still has some way to go
to fully live up to its core value of manaakitanga (hospitality), says Labour’s Tourism spokesperson Kelvin Davis.
“News that a Canadian tourist had all her belongings stolen after being in the country less than two hours, and that
visitors from Vanuatu had to sleep in the Wellington Airport Terminal after their plane was diverted because of a light
failure on the Auckland Airport runway, goes to show that caring for our visitors is far from an embedded instinct,”
Kelvin Davis said.
Renewing his call for an advertising/education campaign to inform New Zealanders about the value of tourism to our
economy and the need to care for tourists as we would guests in our own homes, Kelvin Davis said: “The situation at
Wellington Airport should never have happened.
“It is unacceptable that visitors to our country should spend their first night in New Zealand sleeping in an airport
“Alternative arrangements should have been made for them,” Kelvin David said. “It’s a bit like having someone to stay at
home, but making them sleep on the front door step.
“As a nation we need to learn what the true value of manaakitanga really means.”