Dr Paul Hutchison

National ACC Spokesperson

25th October 2002

ACC concerns still not addressed

The recent controversies for ACC, including labelling of claimants as 'stock' and allegations of blacklisting of case managers are worrying signs of a culture problem within the company, says National's ACC spokesperson Dr Paul Hutchison.

"ACC have still not adequately addressed these two serious concerns. Claimants deserve to be treated fairly, sensitively and objectively, particularly when they are injured and most vulnerable.

"Labelling clients of ACC as "stock" is inappropriate, even for technical purposes. They need to be replaced by terms which respect people's dignity."

Dr Hutchison remains concerned that ACC has still not rigorously investigated allegations that case managers have biased medical assessors in order to 'exit' long-term accident victims from compensation.

"Through the select committee I have asked the Minister of ACC Ruth Dyson for a thorough investigation into the allegations, and a full inquiry if necessary.

"While ACC has done a good job in focussing on prevention and rehabilitation, there is always the danger that people with legitimate injuries are being badly treated when they are most vulnerable.

"Ruth Dyson and ACC have plenty of work ahead of them to rebuild public confidence in the system," said Dr Hutchison.

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