Will tourism companies be held accountable over New Zealand volcano disaster?
By Tom Peters, Socialist Equality Group
18 December 2019
Sixteen people are confirmed dead and another two are unaccounted for, presumed dead, after the eruption of White
Island/Whakaari volcano on December 9. Twenty-six people remain in New Zealand and Australian hospitals, all with severe
burns requiring complex surgery.
Tour operators and government regulators ignored expert warnings for years about the danger of a deadly eruption on the
uninhabited island, so that millions of dollars could be made from guided tours. One volcanologist, Ray Cas, described
such activities as “Russian Roulette” given the island had erupted on numerous occasions. Unlike other volcanoes in New
Zealand, White Island is distant from emergency services and there was no easy means to escape an eruption.
Without the heroic efforts of first responders, who used helicopters and boats to rescue the injured, the death toll
would have been even higher.
Questions are being raised about whether any businesses who profited from the island will be held accountable.
Thirty-eight of the 47 people caught in the eruption were passengers on the cruise vessel, Ovation of the Seas, owned by
US-based Royal Caribbean Cruises. They were being guided by the company White Island Tours (WIT), owned by Ngati Awa
Holdings, a Maori tribal-based corporation. The helicopter tour company Volcanic Air was also holding a tour at the
In a strange episode the day after the eruption, police announced a criminal investigation had begun, only to retract
the statement hours later. Police Minister Stuart Nash told the media it was a “slip of the tongue.” A coronial inquiry
is underway and WorkSafe, the government’s health and safety regulator, is also investigating.
On December 16, Labour Prime Minister Jacinda Ardern told the media that WorkSafe’s investigation, which would look at
the possible liability of tourism companies, could take up to a year.
Ardern praised Ngati Awa for looking after the victims’ families and said the government would work with the tribe on a
possible memorial service. One reporter asked: “Is it appropriate to be working with Ngati Awa on a memorial when they
could potentially be under investigation as an owner of White Island Tours?” Ardern replied that “regardless of their
commercial interests, they are local iwi [tribe], and they have been providing a very important role locally.”
Ngati Awa Holdings has more than $151 million in assets. Its chairman Paul Quinn, who is also director of WIT, is a
well-connected member of the Maori business elite. He was a member of parliament in the previous National Party
government from 2008 to 2011 and drafted 2010 legislation which removed voting rights for prisoners.
WIT is likely to end its operations; its 45 workers have been told their jobs are only safe through to January. Two of
the company’s guides died in the eruption.
On December 15, Stuff quoted a health and safety respirator supplier saying WIT’s gas masks provided to visitors to the
island gave inadequate protection from the toxic gasses emitted from the volcano. Health and safety lawyer Bridget Smith
said the efficacy of the masks and hard-hats worn by tourists needed to be investigated.
One previous visitor to the island told Stuff the risks had not been explained. “I think if I was told explicitly that
there could be dangerous gasses on the island and the lack of a quick escape plan beforehand, I would not have gone,”
Under New Zealand law, disaster victims can receive support from the state-owned Accident Compensation Corporation
(ACC), but are not allowed to sue companies for damages. The decision to prosecute is in the hands of the police and
Royal Caribbean, which is based in the US, could be sued there. Stuff noted: “Royal Caribbean has removed the White
Island/Whakaari shore excursion page from its website but a cached version shows that it did not include any warnings
about potential hazards... It charged adults $US324 ($NZ491) each for the seven-hour tour.” Jim Walker, a lawyer in
Miami, said: “Sending families without a warning into the crater with virtually no way to flee when it was more likely
than normal for the volcano to erupt is exceedingly reckless.”
WorkSafe itself is implicated in the lack of regulation in the tourism industry. It allowed three helicopter companies
to operate at White Island without registering as “adventure tourism” operators, in breach of WorkSafe’s own
requirements. Regulators never intervened to stop volcano tours, even when the government agency GNS banned its
scientists from visiting for two months in 2013 due to heightened risk of eruption at that time.
The disaster bears some similarities to the Pike River mine explosion in 2010, which killed 29 people. No one has been
held accountable despite evidence of gross safety breaches by Pike River Coal, which placed production and profit ahead
of workers’ safety.
Dean Dunbar, whose 17-year-old son Joseph died at Pike River, told the WSWS he had followed the White Island eruption
closely. While he did not know all the facts, Dunbar said: “If those unsuspecting people who were on holiday with their
families were not told the risks, or didn’t go through a health and safety induction before landing on the volcano…
[companies] need to be made accountable.”
At Pike River, workers trusted the company to keep them safe. Those who knew the extreme risks posed by no proper
emergency exit, inadequate ventilation and methane drainage—management, government regulators and the trade unions—took
Despite claims by successive governments that safety regulations were strengthened after Pike River, Dunbar noted that
workplace deaths remained high. According to WorkSafe, 64 people died in the first nine months of 2019, the same number
for all of 2018.
“The question I have is: how many of those companies were prosecuted for criminal acts or health and safety breaches?
When you look into that, there are some that have been prosecuted, but it’s always the little guy, never the big
companies, never the big CEOs and directors.”
He warned that WorkSafe could not be trusted to properly investigate disasters and take action. The Department of
Labour—as it was previously called—was aware Pike River was “a ticking time bomb” but did not shut it down and
effectively allowed the mine to self-regulate. The department then refused to prosecute company leaders, Dunbar said,
because any trial would have exposed its own failure to enforce regulations.
“Money has become paramount over health and safety in New Zealand, and you’re not going to change that culture by
changing the name of an agency,” Dunbar said.
The families of Pike River victims hope that a re-entry of the mine, currently underway nine years after the disaster,
will uncover more evidence that could lead to prosecutions.