Nest, the smart thermostat maker Google acquired in 2014, is the world’s best-known home automation brand. The company
is now selling its smart home products and services in New Zealand.
Smart home technology has been slow to take off around the world. It gets the attention from technology fetishests, but,
despite years of hype and marketing, has yet to break into the mainstream. It remains a tiny niche.
Take Nest’s thermostats. They look good. They get rave reviews in technology publications. Users swear they can save
hundreds on their power bills with them. Yet Google only sold 1.3 million in 2015.
To put things in perspective, Apple sold 6 million Watches in three months during the same year.
Nest performances disappointing
Some analysts report Google is disappointed with Nest’s performance to date. It looks a long way from recovering the
US$3.2 billion it paid for Nest and the US$550 million it paid for Dropcam, which makes home security cameras. The two
brands have since been merged.
That doesn’t mean Google’s investment will never pay off. Nest sits alongside Google’s Speaker and Chromecast.
All are part of a “connected home” strategy. The idea is that you can speak to tell Google to turn up the heat and get
the devices to display your camera’s security images on your TV via Chromecast. On a good day it all works.
Smart home still immature
Home automation is still in its infancy. About one in 20 US homes have one or more smart home components. Hardly any
have a full suite.
The numbers will be far lower in New Zealand. Apart from anything else, few New Zealand homes have the kind of central
heating system that can make full use of a Nest controller.
What’s more the Unisys Security Index shows we’re wary of the Internet of Things. There’s a huge potential for the Internet of Things to make smart home devices even smarter, but for now that’s not
happening fast enough.
While companies are quick to embrace the IoT technology that uses sensors, communications, computing and automation to save money or speed processes, doing the same things at home feels like playing with toys.
Your idea of fun?
Make no mistake, home automation vendors are on to this, they often talk about their products being ‘fun’ or use similar
language. They also like to use fear to sell. The curious press release from Google about Nest’s New Zealand launch is
full of words like ‘worry’, ‘stolen’ and ‘safe’.
Not that there’s anything wrong with home security, but Google lays it on thick.
Nest gets around two of the biggest objections to home automation. First, most smart home products are too expensive to
take seriously. Who would in their right mind would spend more on an intelligent fridge than a new car?
There are three Nest cameras. With prices between $360 and $550 they are not cheap, you can buy cameras for a tenth of that. Likewise the $220 smoke
alarm. You can buy an unconnected one in Mitre 10 for about $10. Yet, these are small investments to get started with
home automation.
The second object is that home automation technology is too hard to use or install and the parts don’t tend to work well
with each other. Nest gets around this.
Simple, needs to be simpler
When Google wraps the technology in with its Speaker and Chromecast things will be even simpler. Where this leaves
households with Amazon or Apple technology is another question.
Perhaps a more pressing question is what are the consequences of huge technology giants like Google owning the home
automation market? There will be privacy concerns and the problems associated with technology lock-in, switching from a
Google home to, say, an Amazon one would be difficult.
Another issue is where is the business model here? Google didn’t spend the thick end of half a trillion dollars to flog
home gadgets. It wants more back from Nest than hardware sales. How will that work for the company and, more to the
point, how will that business model work for you?
Google opens door to New Zealand smart home was first posted at billbennett.co.nz.