Telehealth is increasingly being used to connect clinicians within and between New Zealand’s hospitals and to reach into
people’s homes, a new survey reveals.
The Telehealth Leadership Group’s most recent stocktake questionnaire was sent to all 20 DHBs in October 2018.
Patricia Kerr, programme lead Telehealth Leadership Group , says the group is still doing a detailed analysis of
results, but initial findings show there has been a general increase in the use of telehealth within DHBs since the last
survey in 2014, as well as between DHBs.
Also, there are more telehealth services going directly from clinics into people’s homes and a wider range of
technologies being used.
“There’s not only an increase in the volume of use, but also in the number of clinical services using telehealth” she
The number of DHBs with telehealth programme managers has increased and more DHBs are also providing telehealth training
The examples of excellence identified previously; Auckland; Northland; Waikato; and Canterbury, have continued to grow
and others have emerged.
“There are more pockets of excellence, where individuals are taking up use of telehealth because they can see it
delivers benefits for their service delivery,” Kerr says.
Telehealth is increasingly being used for multi-disciplinary meetings with streaming of pathology and radiology images,
allowing clinicians who previously could not attend to participate and reducing travel times.
Andrew Panckhurst, telehealth advisor, Mobile Health and the New Zealand Telehealth Resource Centre, says improved
interoperability between providers of video conferencing services has made it easier for people using a variety of
different platforms to link up.
New entrants to the VC market are often open and interoperable by nature and better connectivity has also boosted
Judy Eves, sector portfolio manager, data and digital services Ministry of Health,
says that “virtual meeting rooms”: a concept that was not widely used in the 2014 survey, now enables people to easily
join video conferences from a laptop or mobile device.
The increased use of telehealth supports the Ministry’s goal of more cost-effective care delivered closer to people’s
“There are huge cost and time benefits for both patients and clinicians,” she says.
“Telehealth also improves access to education and training.
“We’re hoping to use the results of the survey to promote communications and share areas of excellence that are
happening and further support the uptake of telehealth,” explains Eves.
The Telehealth Leadership Group is a clinically led independent group, supported by the Ministry of Health.
The group plans to survey GPs and PHOs on their use of telehealth later this year.