Talking health – but are we speaking your language?

May 9, 2016

Talking health – but are we speaking your language?

The Canterbury Health System is keen to hear community views on how it can improve communication and create better awareness of what is happening across health services.

David Meates, Canterbury DHB Chief Executive, says each year the health system reports on the quality of health services provided, through data and by sharing real stories about other people’s experiences.

“We call that report ‘A Snapshot of How we’re Doing’. The publication is our ‘Quality Accounts’, which all New Zealand District Health Boards are required to produce.

“The Quality Accounts bring to life what the Canterbury Health System is doing to deliver on our commitment to high quality health care. It also highlights how and what we are doing to continuously improve services in a national context of quality and safety.

“But we need to know whether we are including the right information, that it is useful and understandable, whether it helps to inform, and that it is what people want to read?

“So we need your help in telling us what works for you to ensure we present the right information in the right formats, so that it is easy for everyone to access.”

The Canterbury Health System is working toward publishing its next Snapshot later this year.

“To help us make sure we get it right, we’d love you to complete a short and simple online survey. It has just five short questions and shouldn’t take more than a few minutes.”

Anyone unable to access this survey online, can request a printed version with a freepost envelope, by phoning 03 337 8713 and stating the name and postal address of the person you’d like us to send it to.

“Your feedback is very important to us and will help us ensure the Quality Accounts provide relevant and useful information for you on the health services being delivered in Canterbury.

“Thank you in anticipation of your help,” Mr Meates says.

ENDS

© Scoop Media