ACC launches new recovery service for clients

ACC launches new recovery service for clients

ACC is formally launching its new Integrated Services for Sensitive Claims or ISSC. The service has been underway since November 2014 and provides people who have experienced sexual violence with safe and flexible access to a range of support, assessment and treatment services.

The launch is being held at Te Wharewaka, 15 Jervois Quay, Wellington and will commence at 5pm.

“The service has been significantly improved and re-designed to ensure it’s more client-centric,” says Emma Powell, Strategy Manager Sexual Violence at ACC.

“We listened, acknowledged the issues, engaged with providers, key agencies and made considerable changes based on sector and, most importantly, our client’s advice” Ms Powell says.

The launch is intended to raise awareness of the service and the changes that have been made.

Some of the significant differences for clients are:

• ACC is fully funding the service so clients will not be asked to provide a co-payment as in the past

• A greater focus on holistic support and treatment and tailored plans to help clients achieve their individual outcomes

• A new tailor made claim form

• Clients can access the findsupport.co.nz website for information about ISSC, sensitive claims and to find a service provider in their area

• Flexibility in treatment planning – plans can be agreed for up to 12 months.

“There is immediate support available and clients have a range of services they may access depending on their needs. For example, one-to-one counselling, family and whanau sessions, cultural support and group therapy.” Ms Powell says.

The new service has a greater focus on maintaining wellbeing. Following treatment, clients can have up to four sessions per year for up to three years pre-approved and access these directly as needed.

ACC is committed long-term to this service and will continue to work with the sector and further grow the relationships that have been built up. ACC is committed to understanding the experience of our clients and to ensure we continue to develop the service, improve the service and get it right, says Ms Powell.

ENDS

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