Patients asked about hospital experience

Media release

Tuesday 25 November, 2014

Patients asked about hospital experience

The West Coast DHB is encouraging feedback from people about their stay in hospital.

A random selection of people on the Coast who spent at least one night in hospital between 3 – 16 November have been sent an invitation to participate in a national patient experience survey.

Patients will be able to fill in the survey online using a computer, tablet or smartphone, or can post their response.

This is the second time hospital patients’ feedback has been collected and measured in the same way across New Zealand.

Developed by the Health Quality & Safety Commission, the survey will help to improve the quality of hospital care and understand how well health services are working for patients and their families.

The survey responses will be anonymous unless patients choose to supply contact details.

The West Coast DHB sends the survey to patients once every three months.

Responses are collated to give each DHB a rating out of 10 in four areas: coordination, partnership, communications, and physical and emotional needs.

DHBs undertook the first of these surveys between 26 August and 19 September 2014, with over 1500 responses nationally, about a quarter of patients contacted.

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