Thailand’s Vibhavadi Hospital trials New Zealand mHealth system
Vensa Health’s mHealth+3 platform targets millions in annual savings by significantly reducing missed appointments;
patients can confirm appointments via text message
Auckland, 10 July 2013 - Thousands of Thai patients will begin receiving SMS appointment reminders direct to their
mobile phones as Bangkok’s Vibhavadi Hospital commences a trial of New Zealand company Vensa Health’s mHealth+3
platform.
The trial, announced today, will automate and manage appointment reminders for the hospital and aims to deliver millions
in annual savings by reducing the number of missed appointments each year by around 50%. The hospital also aims to
improve patient outcomes by improving attendance for the 200,000 appointments scheduled annually.
Mr. Chaisit Viriyamettakul, Managing Director of Vibhavadi Hospital, a private hospital in Bangkok says, “New Zealand
has an established reputation in mHealth and Vensa is the market leader in the New Zealand healthcare system. We expect
to be able to translate that success and use Vensa’s system to improve service integration at Vibhavadi and ensure more
patients attend the appointments they need at the right time to stay well.”
Vensa’s system has been integrated into Vibhavadi Hospital’s health information system to enable personalised SMS
appointment reminders to be sent to patients and for replies. The hospital serves more than 20,000 inpatients and
300,000 outpatients a year providing a range of medical and surgical services.
Dr. Aurchat Kanjanapitak, Managing Director, Ramkhamhaeng Hospital Group says, “we can improve hospital workflow by
prompting patients to respond to appointment reminders to confirm appointments. This will result in better service
delivery and greater efficiencies as well as significant savings.”
Karen Campbell, New Zealand’s Trade Commissioner to Thailand, says “It’s great to see a New Zealand company leading the
way in the Thai health market and providing an innovative solution to Vibhavadi Hospital, a world class hospital. New
Zealand is gaining a reputation in Health IT with companies like Orion Health and Precept also providing great solutions
for hospitals and other healthcare providers in Thailand and around the world.”
Vibhavadi Hospital boasts a distinguished medical staff of over 300 physicians with centers of excellence in
Cardiovascular, Orthopedics, Surgery, Fertility and GI Center. It is affiliated with a network of hospitals including
Chaophya Hospital, Ramkamhaeng Hospital, Synphaet Hospital, VibhaRam Hospital, and Serirak Hospital making it one of the
biggest networks of hospitals within the nation.
Miss Patamaporn Buppakasikorn, Project Director, Vibhavadi Hospital says, “Over the two month pilot we’ll be using the
system across five departments, which represents around 15% to 20% of appointments scheduled. This will allow us to
confirm the effectiveness of the system in terms of appointment attendance and we’ll also be able to assess savings to
the hospital in terms of time and resources.”
Ahmad Jubbawey, CEO of Vensa Health says, “We’re delighted Vibhavadi Hospital is trialling our mHealth solution, with a
local telco AIS providing the telecom infrastructure. We have around 70% of the market using our innovative system in
New Zealand. We’re now focused on leveraging this position in South East Asia.”
Jubbawey says the opportunity is a global one as hospitals look for innovative technology to improve business and
enhance healthcare outcomes. “The problems that our mHealth solutions address are universal. We're excited at the
opportunity to demonstrate success for Vibhavadi Hospital.”
About Vensa Health
Vensa Health’s mission is to close the gap for people and their health, one by one. Vensa Health is the leading mobile
health (mHealth) solutions provider in New Zealand focusing on delivering mobile health innovations worldwide. If you
have received an SMS from your doctor, hospital or physio almost certainly Vensa Health was responsible for its
delivery. Vensa Health is focused on offering solutions and innovations, which add value to their clients, and it’s the
fundamental philosophy underpinning all of their services and technology offerings. With nearly 80% adoption of mobile
health in New Zealand and a solid customer base, Vensa Health is focusing on Australasia and Middle East regions in its
expansion.
About Vibhavadi Hospital
Vibhavadi Hospital is a private tertiary acute care hospital providing a range of medical and surgical services.
Vibhavadi Hospital boasts over twenty years of experience in hospital operation and administration in the establishment
of its health care within the community. We are located in the Northern part of Bangkok near Donmuang Airport serving
over 20,000 inpatients and 300,000 outpatients a year.
About AIS
Advanced Info Service (Public) Company Limited or AIS, Thailand’s No. 1 Wireless Communication Service Provider, has
operated for 23 years with currently 37 million registered numbers. AIS start operating 3G 2100 technology on 2013. AIS
incorporates the concept “Your World Your Way” in the Quality DNAs integral pillars including Device, Network,
Application and Customer service excellence.
For more information, visit www.ais.co.th
ENDS