Studying at UCOL Te Pūkenga gave the helloworld Travel Palmerston North team a boost while they worked through the
disruption of COVID-19.
The helloworld Travel Palmerston North team Berta Ohlson-Down, Ellise Buckly, and Kim Dunwell
helloworld Travel Managing Director Kim Dunwell and Travel Professionals Berta Ohlson-Down and Ellise Buckley are
finishing up their New Zealand Diploma in Business programme.
Thanks to a scholarship from UCOL Te Pūkenga and the Manawatū Chamber of Commerce, the team studied part-time for two years.
In 2020, UCOL Te Pūkenga and chambers of commerce in Manawatū, Whanganui, Wairarapa offered scholarships to chamber
members to help them upskill and recover from the impact COVID-19 had on their businesses. The scholarship covered the
programme fees for the New Zealand Diploma in Business.
Dunwell saw the scholarship advertised in a Chamber of Commerce email and thought it would be an excellent opportunity
for her team while the New Zealand border was closed and the only work they had was managing credits and refunds on
booked travel in 2020 and 2021.
“I offered the opportunity to the rest of the team because I thought it would be good for us to study together. It has
been great. We support and drive each other. We’re always checking in on one another.” says Dunwell.
Dunwell changed how the businesses operated in the short-term so the team could attend classes during work hours.
“We all have classes on Mondays, so there is a point in the day when we have to close the doors. We’ve had to limit our
opening hours since the borders opened even though business has picked back up. It is a short-term measure to see our
studies through,” says Dunwell.
The team found that studying while the business had been so adversely affected was a good way to keep them motivated and
accountable.
“Studying has definitely increased my motivation, especially with how slow it was here while the borders were closed. It
was good to keep motivated to meet deadlines,” says Ohlson-Down.
Buckley says that studying while working full-time has made her more organised.
“I have to be more organised because I have to switch off from work at the end of the day and get into my study. Also, I
have to fit in time to go to classes, so I have to make sure I have all of my work done.”
Studying business at UCOL Te Pūkenga has given the helloworld team a better understanding of how COVID-19 has impacted
the global economy and has given them more confidence in working with clients whose travel plans have been affected.
“Working in tourism has been a real challenge because of reduced availability. The airlines are only at 60 to 70
percent. The industry itself is only at 60 to 70 percent. Everything takes longer, and replies coming back from
providers take five or six days as opposed to 24 hours,” says Dunwell.
“I’ve got more confidence, particularly with explaining things to customers. The leadership and management side of my
studies have helped me understand Kim’s position more,” adds Buckley.
Business has gotten busier for helloworld since the border reopened, which has made studying more challenging for the
team. Dunwell encourages business owners and employees to work together to find ways to balance work and study
commitments.
“If people are going to upskill while in full-time work, there has to be an element of outside your work time and during
work time to get the qualification done to a good level.”