ITC Excellence in Service Finalist
International Travel College of New Zealand (ITC) was last night announced as a finalist in the Excellence in Service
category of the Westpac Auckland Central Business Awards 2012.
ITC, which has campuses in Botany and central Auckland, has been a premium supplier of training programmes for the
airline, travel and tourism industries since 1996.
Award details from Auckland Chamber of Commerce say that the Excellence in Service category “recognises a business that
shows consistent dedication to superlative service and demonstrates its commitment through its service policy, staff
training and/or other specific means.”
ITC’s Marketing Director Claire Huxley says this description exemplifies the values of the college and its staff.
“We are in the business of service,” says Claire. “It is the foundation of the travel and tourism industries, and we
need to walk the talk by providing excellent service ourselves.”
And that extends beyond its students and into the wider business community.
“We have a commitment to the travel and tourism industry in New Zealand and that starts with our staff. They are the
ones who train the students who will ultimately go out and represent not just ITC but our country to the world. It’s
crucial that we support them and give them the training and tools they need to do that well.”
ITC is no stranger to the business awards. The college won the Excellence in Marketing category at the 2011 Westpac
Auckland Central Business Awards, Excellence in Marketing at the 2011 Westpac Manukau Business Excellence Awards, and in
2010 won both the Excellence in Service Delivery and Excellence in Tourism and Hospitality awards.
The category winners and the overall winner of this year’s Westpac Supreme Business Excellence Award will be announced
at a black-tie gala dinner at The Langham, Auckland on Friday 2 November.