The Broadcasting Standards Authority has had its busiest year for complaints in more than a decade as COVID-19 and
elections here and in the US drove high audience engagement with broadcast material.
The BSA received 206 complaints in the year to June, up by more than half (52%) on the previous year, and issued 160
decisions (up 44%).
Fifteen complaints were upheld, and the Authority made 13 orders. However, despite the spike in complaints the number of
upholds was down on the 16 decisions upheld the year before.
Accuracy and balance, key standards for coverage of elections and an historic health pandemic, attracted the most
complaints (97 and 68, respectively), followed by good taste and decency (59), fairness (55) and discrimination and
denigration (46).
As with the year before, TV was the most complained about broadcaster type, with 115 complaints, while radio accounted
for 76. News and current affairs was the programme genre to attract the most complaints (133, up from 88 in 2019/20),
followed by radio/talkback (29, up from 23).
“The upsurge in complaints has come amid a period of enormous uncertainty in areas spanning health, politics, the
environment and economy. This is a stressful time for communities and audiences, and the BSA is a pressure valve,” said
BSA Chief Executive Glen Scanlon.
“Throughout this time, broadcasters have played a vital role in informing and entertaining audiences and holding leaders
to account.”
Major decisions in 2020/21 included new guidance in March drawing a line under complaints about the use of te reo Māori
in broadcasts. The Authority noted Māori was an official language whose use was protected and promoted by law and
encouraged broadcasters to respond to complaints indicating that broadcasting in te reo it is not a breach of standards.
During the year, the Authority also initiated a review of the Broadcasting Standards Codebook, with a public
consultation expected early in 2022.
The BSA has continued to raise awareness of the filtering tools parents and carers can use to protect children from
unsuitable TV content, as lockdowns increased the risk of young people viewing outside normal times.