Avaya, a leader in enterprise CX, announced today that Alan Masarek, President and Chief Executive Officer (CEO), will
retire at the end of the calendar year. Avaya’s current Chair of the Board of Directors, Patrick Dennis, will assume the
role of CEO, effective September 1, 2024.
Mr. Dennis brings 30 years of experience and a proven track record of transformational leadership of companies in
enterprise software, SaaS, cybersecurity and communications. He currently serves as CEO of Venafi, a cybersecurity
company that is in the process of being acquired by CyberArk, where he drove innovation, growth and customer success.
“I am honoured and thrilled to lead Avaya on the next phase of its journey building on the solid foundation laid by Alan
and the leadership team,” said Mr. Dennis. “Avaya is now operating from a position of financial strength and industry
leadership, and our strategy is resonating with customers around the world who can be confident in Avaya’s consistency
in strategic direction and commitment to deliver for their long-term success. I look forward to working with the team to
accelerate Avaya’s market momentum.”
Prior to his appointment at Venafi, Mr. Dennis was the CEO of ExtraHop, which nearly doubled in size during his tenure
and received industry accolades for the company’s thought leadership in artificial intelligence. Mr. Dennis also served
as CEO of Aspect Communications (a multinational software company that sells customer experience software to large
enterprises, now known as Alvaria) and Guidance Software, and held multiple leadership roles at both EMC and Oracle
Corporation.
Mr. Masarek’s retirement comes at the conclusion of a successful, eight-quarter transformation of the business, setting
Avaya’s ongoing strategic plan for innovation and growth, and firmly positioning the company as a leader in Enterprise
CX. Mr. Dennis became Chair of the Avaya Board as the company emerged from its recapitalisation in May 2023, and has
been a close partner with Mr. Masarek and the leadership team in developing Avaya’s strategy and growth plans. As such,
the succession is built upon a shared vision for Avaya’s go-forward strategic direction, innovation, and long-term
growth.
“Two years ago, I came out of retirement to help lead Avaya forward knowing that the company’s opportunity was extremely
profound: terrific technology underpinning an enormous customer base, a massive ecosystem of partners, a large revenue
base, and an iconic technology brand,” said Mr. Masarek. “Working closely with Avaya’s executive leadership team, the
Board, our employees, customers and partners has been an immeasurably rewarding experience, and I’m proud of what we
have all accomplished together to put Avaya on a strong and steady course for further success. And, while there is
certainly more to do, Avaya’s new position of strength combined with Patrick’s unique ability to lead the company
creates an opportunity for me to return to retirement, fully confident in Patrick’s ability to lead Avaya to future
long-term growth and innovation.”Ongoing Momentum
Over the past two years, Avaya successfully completed a recapitalisation and a strategic reset of its customer value
proposition and brand promise. More recently, the company embarked on an extensive operational transformation within
each functional area and has been focused on the revitalisation of its culture, bolstered by a new executive leadership
team, and upgrades in talent throughout the company.
Avaya has continued innovating its cloud communications and services portfolio, including Avaya Experience Platform, has
delivered on its product roadmaps, and set a path forward for Avaya as a leader in Enterprise CX.