Striving to do right by its customers and people has proven to be a successful formula for AA Insurance, after winning
Claims Team of the Year at the 2023 New Zealand Insurance Industry Awards.
Claims Team of the Year is awarded to the insurer that demonstrates excellent technical skills, strong claims results
and outstanding customer service.
AA Insurance GM Operations, Simon Hobbs, says, “We’re honoured and especially proud of our incredible Claims Team for
taking home the win this year. These awards are a result of the hard mahi and dedication of our people, who put our
customers at the forefront of everything they do. We’re always looking for new ways to look after our customers, as well
as our people, and I’m proud of our team of 1000+ for their unwavering commitment to our customers and each other.
“As insurers, our job is to help customers get back on their feet when disaster or misfortune strikes, and we know this
has been a particularly tough year for those Kiwis who withstood the worst of the severe weather from earlier this year.
“I know how hard our teams worked to support customers in the aftermath of the Auckland Anniversary Weekend floods and
Cyclone Gabrielle, and I know how hard they continue to support people still working through the complexities of their
claim. To have their work acknowledged is a wonderful honour.”
The Awards are decided by an esteemed panel of industry judges who read and score each submission individually. The
judges credited AA Insurance for “nurturing a top performing team to achieve remarkable results in an undeniably
difficult period”, as well as its investment in claims lodgement and fulfillment processes, world-leading people
development approach and customer experience and loyalty.