TSB has begun implementing a range of business improvements and operational changes.
Like all banks, we’re seeing more customers choose to bank online rather than in person, and with that, their
expectations of digital products and services are quickly evolving.
The changes we’re making to how we operate, which include some changes to our branch network, will enable us to put
further investment and focus into developing smarter products to better meet our customers’ needs.
As a result, we are closing our Ōpunake, Eltham, Newmarket, NorthWest, Napier, Nelson and Palmerston North branches.
We are working with our affected people to find new opportunities across the bank wherever possible.
We recognise that any change can be difficult. These decisions have not been made lightly, and we’re working hard to
ensure our people and customers are proactively informed and supported.
We have been encouraged by our people’s understanding of the need for change as we digitally transform our business to
continue delivering easily accessible, intuitive products and services for our customers and achieve our goal to be the
easiest bank to deal with.