Watercare’s board of directors has confirmed Auckland’s water and wastewater service prices will increase by 9.5% from 1
July 2023.
This follows the price path approved by the board of directors in December 2020 and included in Auckland Council’s
Long-Term Plan which was formally adopted in June 2021, after public consultation.
Watercare chief executive Dave Chambers says: “Since the board approved the price path in 2020, we’ve faced significant
challenges, including very high rates of inflation and extreme weather events ranging from drought to the recent floods.
“However, we know many people are facing financial strain, so it’s important to us to keep price increases as low as
possible. This is why we’re sticking with the price path we communicated in 2021 as part of Auckland Council’s Long-Term
Plan.”
Water and wastewater service charges will increase by 9.5% on 1 July 2023, while infrastructure growth charges will rise
by 8%. The price for 1000 litres of water will go from $1.825 to $1.998, while 1000 litres of wastewater will go from
$3.174 to $3.476. The fixed wastewater charge will go from $264 a year to $289.
“In real terms, households with average water use will pay about $2.20 more per week,” Chambers says.
“We encourage our customers to get in touch with us if they’re struggling to pay their bills. We can work out flexible
payment plans or refer them to the Water Utility Consumer Assistance Trust, which we fund to support customers suffering
genuine hardship.
“Over the past year, we’ve focused heavily on reducing our controllable costs. Without this work, we would have been
looking at a price increase of 10.7%, so it’s thanks to this drive to find efficiencies that we can keep the increase to
9.5%.
“One of the ways we’ve made savings is by reducing our overall head count through attrition. We’ve gone from having 1255
full-time equivalent staff in June 2022, to 1198 in January 2023.”What the money is spent on
A recent review of Watercare’s Asset Management Plan has identified a forecast capital expenditure increase of
$3.6billion over the next 10 years.
“This takes our forecast capital expenditure to more than $13billion over the next 10 years. To fund this, we’ll need to
increase the amount we borrow,” Chambers says.
“In the next financial year alone we’ll be spending more than $1b on infrastructure projects that cater for growth,
replace ageing assets and deliver better outcomes for the environment. These include completing a new 45-million-litre
water storage reservoir at Redoubt Road, which significantly boosts our water supply resilience, and continuing to
tunnel our Central Interceptor wastewater pipe between central Auckland and our Māngere Wastewater Treatment Plant.”Redoubt Rd reservoir project concrete pour, February 2023Micro TBM Domenica is pictured being lowered into the shaft in Miranda Ave, Avondale earlier in the year. Domenica is
currently tunnelling one of the link sewers for the mammoth Central Interceptor wastewater tunnel
Residential wastewater volume is calculated at 78.5 per cent* of the incoming water volume, as measured by the water
meter. This assumes that, on average, 78.5 per cent of the water that enters the home goes down the drain via showers,
baths, washing machines, dishwashers, toilets, sinks,