Important: Flooding Disruption In Upper North Island

A State of Emergency has been declared for the Auckland region due to the severe weather conditions, this is causing delays for parcel and mail deliveries in and out of impacted areas.

Network Disruption

Extreme flooding, road closures and Air Network disruption have made us unable to transport and carry out deliveries in some areas.

In compliance with the Civil Defence Guidelines following the declaration of a State of Emergency, we have temporarily suspended:

• Deliveries of all items in Auckland
• Collections of all items in Auckland

Please expect delays for all items travelling in and out of the following areas:

• Northland
• Wellsford/Warkworth
• Auckland
• The Coromandel
• Items travelling between the North and South Island

We are continually reviewing the situation and implementing contingency plans to ensure parcels reach their destinations as safely and quickly as possible. However, please be advised that the delivery of items may be impacted for a number of days, depending on weather and road network conditions.

Find the latest updates on our Domestic Delivery updates page, and locate parcels through our online parcel tracking. Please help us to keep our Customer Contact Centre for business critical enquiries only.

Thank you for your support and patience as we work through this together.

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