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ASB Offers Relief To Customers Affected By Severe Weather
ASB will support customers affected by extreme weather events impacting Auckland with tailored packages including suspension of home loan repayments and emergency overdraft facilities available for personal, business and rural customers.
ASB is available to support customers who may require emergency financial assistance as a result of the recent weather events. Emergency assistance can be offered to personal, farming and business customers on a case-by-case basis, including:
- Option to suspend home loan principal repayments for up to three months.
- Overdraft of up to $10,000 for ASB home loan customers and up to $2,000 for other ASB personal customers, or other tailored solutions depending on the customer’s circumstances.
- Tailored solutions for eligible ASB business and rural customers including access to working capital of up to $100,000.
Personal customers needing support should call our contact centre on 0800 803 804. Our team is available to assist between 8.30am and 5pm right across the Auckland Anniversary long weekend. Alternatively, customers can email hardship@asb.co.nz. Affected ASB business and rural customers should speak to their relationship manager or call 0800 803 804.
More information and full terms, fees and charges can be found on ASB’s website. Detail for personal customers is available at https://www.asb.co.nz/page/relief-package/support.html while information for business, rural and corporate customers can be found at https://www.asb.co.nz/page/relief-package/business-support.html.
ASB insurance customers can contact our insurance team for assistance on 0800 200 242.
ASB Bank
Helping you get one step ahead.
In 1847, ASB opened as the Auckland Savings Bank with the pledge: 'to serve the community; to grow and to help Kiwis grow'. And that is very much what ASB is about today.
ASB is a leading provider of integrated financial services in New Zealand including retail, business and rural banking, funds management and insurance.
ASB strives to consistently provide its customers with outstanding service and innovative financial solutions. They're dedicated to providing simple financial products that allow their customers to bank with them how and when they want.
We all have our own ways to measure progress, and our own stories about the things that matter to us. Whatever way you choose to measure progress, and whatever your goals, ASB is there to help you get one step ahead.
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