The public has spoken, and New World is delighted to be the proud recipient of two golds at the 2023 Reader’s Digest
Quality Service Awards.
With more than 140 New World stores across Aotearoa, each one tailored to deliver the best shopping experience to its
local community, one thing they all have in common is exceptional customer service.
This year marks the sixth year of the Reader’s Digest Quality Service Awards. The awards celebrate the brands New
Zealanders have voted as offering the best service in their industry. They are a recognition of companies who truly
understand their customer's needs and help guide shoppers to find gold-standard customer service.
Pete Hartley, Head of New World at Foodstuffs North Island says, being awarded the top spot in both the supermarket and
loyalty card categories is testament to the co-operative's commitment to outstanding customer services in every aspect
of their business.
“Being 100% locally owned and operated, our stores and their teams are dedicated to giving the best experience for their
local customers and can tailor their offerings to fit the needs and wants of their community.
“The fact that New World has won these publicly voted awards really highlights the care and effort our teams put in. We
are consistently striving to give customers not only the best products but also do it with the best customer service.
“Across both co-operatives we put our customers at the heart of everything we do, from regularly reviewing our product
offerings to being sustainable leaders, it’s all to ensure our customers have the best shopping experience with us”
To have a chance of snapping up gold at the sixth Reader’s Digest Awards where independent market research company
Catalyst surveyed 1620 Kiwis from a range of locations and demographics.
Respondents were asked to nominate a service provider in up to 35 categories from supermarkets to tiling stores and rank
their experience with the listed companies against five pillars of customer service; personalisation, understanding,
simplicity, satisfaction and consistency.