Since 2017, Feefo has recognised Momentum Life as a business who delivers exceptional customer experiences, having been
awarded Feefo’s highest accolades – Gold Trusted Service and the Platinum Trusted Service Awards for the past six
consecutive years.
The Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of
commitment to outstanding customer service.
Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive
years. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews from verified
customers with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
Eugeniu Jalba, Chief Executive Officer for Momentum Life commented: “We put our customers at the heart of everything we
do at Momentum Life, so to receive this award for the sixth year from Feefo, means so much to us. As it is based on
genuine feedback from our customers, we are reassured to know that we are, ultimately, providing them the very best in
customer service. This award also highlights just how tremendously our staff have performed over what has been a very
difficult past two years. No matter what the coming year has in store, Momentum Life remains fully committed to
providing our customers the highest quality of service.”
Congratulating Momentum Life, Kim Burgess, Head of Customer Success at Feefo, said:
“The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations
to our Platinum Trusted Service winners. It’s an extremely tough challenge.
“I can’t wait to see what our customers achieve in 2022.”
Reader’s Digest NZ also recognised Momentum Life’s ongoing dedication to providing best in class products and
experiences by awarding them the 2022 Silver Quality Service Award for Funeral Insurance for the second year running.
This award recognises New Zealand companies that truly understand and value consumer needs.
New Zealanders can call 0800 111 679 for a no-obligation quote.