Reader’s Digest has revealed the names of the NZ businesses whose customer service have excelled during one of the most
difficult years for the business community in modern history.
In releasing the Quality Service Award results, Reader’s Digest recognises that the seriousness of COVID-19’s Delta
variant and the subsequent lockdowns created heavy burdens on business. Yet the customer service teams of businesses
listed as award winners rallied, building on knowledge acquired in 2020 to forge stronger business models that better
reflect the ever-changing needs of their customers, says Reader’s Digest editor-in-chief Louise Waterson.
She says that despite the second-wave of the pandemic disrupting many face-to-face dealings with customers, and other
standard markers of business success, customer service excellence even more important.
“For the award-winning businesses, the complex challenges created by Delta only reinforced their determination to work
even harder to help their customers. With an ever-present kind and sympathetic approach to customers at the core, they
cleverly adapted their existing practices to suit their customers’ needs and concerns.”
Reader’s Digest commissioned independent market research company Catalyst Consultancy & Research to survey New Zealanders’ opinions of a range of service providers.
A total of 2400 New Zealanders of a mixed demographic were asked to rate their experience of service provided by
businesses / organisations.
Running since 2015, the survey identifies the most satisfied customers across 35 different categories, from funeral insurance to loyalty cards and banks to mobile phone providers. The prestigious Quality Service Award recognises companies that truly understand consumers’ needs.
The full list of New Zealand Quality Service Award winners can be seen here https://qualityserviceawards.co.nz/results/ or below. They are as follows:CategoryWinnerSilverBank of the YearASBTSBCar InsuranceAA InsuranceStateCar RentalsJucyAvisCoffee Shops & CafésStarbucksMuffin BreakCruise OperatorPrincess CruisesP CruisesDIY Home Improvement StoresMitre 10BunningsFlooring Stores (excluding Tiling Stores and DIY Home improvement Stores)Carpet CourtHarrisons CarpetFuneral InsuranceNew Zealand SeniorsMomentum LifeGarden CentresKings Plant BarnPalmersGas & Electricity ProvidersElectric KiwiPowershopHealth InsuranceSouthern Cross Health SocietyAA HealthHearing ServicesBay AudiologyDilworth HearingHome & Contents InsuranceAA InsuranceStateHome Design & Build ServicesStonewood HomesLockwood HomesInternet Service Providers2degreesContact EnergyKindergarten Centre OperatorsBestStartBear ParkLife InsuranceAA LifeSouthern Cross Life InsuranceLiquor OutletsLiquorlandSuper LiquorLoyalty CardsNew World ClubcardCountdown One CardManufacturer Certified Used Car SalesToyota Signature ClassHonda Certified Used CarsMeal Plan Delivery ServicesHelloFreshBargain BoxMobile Phone Service Providers2degreesSkinnyOptometristsSpecsaversOPSMPaint & Decorating Store (excluding DIY Home Improvement Stores)ReseneGuthrie BowronPet InsuranceAA Pet InsuranceSouthern Cross Pet InsurancePizza FranchisesDomino’sHell PizzaReal Estate AgenciesHarcourtsProfessionalsRetirement VillagesRyman HealthcareBupa NZRoadside AssistanceAA RoadserviceStateSuperannuationGenerateASBSupermarketsCountdownNew WorldTiling Stores (excluding DIY Home Improvement Stores)The Tile DepotTile WarehouseTravel InsuranceSouthern Cross Travel InsuranceAA Travel InsuranceTyre RetailersBridgestoneTony’s Tyre ServiceUsed Vehicle DealershipsEnterprise Motor Group2 Cheap Cars