2degrees is Canstar Blue’s winner of the Small Business Telecommunications Most Satisfied Customers award for 2021.
Customers say they are pleased with its network coverage, which keeps Kiwis connected in 98.5% of the places they live
and work.
The award comes as small businesses again find themselves under pressure, with lockdowns around New Zealand due to the
COVID-19 pandemic.
Canstar research to find the award winner, done just before the latest lockdown, revealed that the majority of small
businesses remained optimistic about the future, despite the uncertainties of COVID. The survey revealed the
difficulties of the past year, with 34% saying revenue had decreased, marginally more than the 32% who said revenue had
increased. The remainder said revenue had remained around the same.
However, New Zealand’s small businesses continue to invest in their futures, with technology, stock and staff being the
three biggest costs, followed by transport and premises. The research also reflects the dominance of the domestic
economy, with around three quarters of customers and competitors being local.
2degrees swept 5 star ratings for its network coverage, value for money and bill clarity. Its customers also awarded it
5 stars for overall satisfaction.
Jose George, Canstar NZ General Manager, said the research reflected the resilience of New Zealand’s small business
sector. “Despite COVID creating extreme disruptions and hardship, it is notable small business owners continue to stay
positive. And 2degees’ technology and communications support is clearly making life easier for them. Congratulations to
the 2degrees team, who are supporting New Zealand’s small businesses at one of the most critical times in recent
history.”
2degrees Chief Business Officer Andrew Fairgray says support for small business in New Zealand has been key for the
organisation for a number of years. “We know the difference small businesses make to New Zealand as a whole and more
specifically the economy, and we have a strong legacy of fighting for fair to support our small business customers.
“Receiving external recognition from our customers is something we are very proud of, particularly with the results
showing it is our network, which we’ve spent $1 billion on, value for money and bill clarity that contributed to overall
customer satisfaction.”
For further details please visit the Canstar NZ site, here.