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IAG reaffirms its COVID-19 customer support measures
IAG, New Zealand’s largest general insurer, has reaffirmed its support measures for customers impacted by the latest COVID-19 restrictions.
The support measures are available for customers of AMI, State, NZI, NAC, Lumley, Lantern and IAG’s bank partners (ASB, BNZ, Westpac and The Co-operative Bank).
IAG New Zealand CEO Amanda Whiting says, insurance is about being there in people’s time of need.
“COVID-19 has brought numerous challenges, and for many households and businesses, this will be a very tough time. As a responsible insurer, IAG is focused on ensuring that customers with the greatest need are looked after.
“This is managed through our Customer Care team which was established in response to New Zealand’s first COVID-19 lockdown in 2020. This team is now a permanent part of our business.
“So far, we’ve supported thousands of customers through our support measures.
“Every customer’s situation is unique, and, as such, our dedicated Customer Care team is committed to tailoring the right solution to meet particular needs.
“We know that Level 3 and 4 lockdown restrictions create limitations, and we have adjusted our response to help our customers with these.
“We are continually assessing the situation and considering how we best support our customers during this time.”
Some of these measures include:
Bespoke options
regarding the payment of premium and excesses for those
experiencing financial hardship
Deferred premium payments
for small businesses experiencing financial
hardship
Continuation of cover if your vehicle does not
have a current Warrant of Fitness, Certificate of Fitness or
if your license has expired
Adjusting the requirements
for landlord property inspections
Extending storage cover
for those in the middle of a house move
Supporting small
businesses that need to close premises due to the impact of
COVID-19, by allowing them to maintain insurance cover on
their premises
IAG is encouraging customers who may be facing hardship to contact them, or their broker, as soon as possible to discuss what customised assistance options are available.
“We will continue to do the right thing by our customers, by putting their specific needs at the heart of our response,” Mrs Whiting said.
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