Bookings will open this morning on available Air New Zealand managed return flights to allow Kiwis to return home from
New South Wales from tomorrow. These seats will be restricted to the number of spaces available in managed isolation
facilities (MIQ) rooms provided by the New Zealand Government.
Flights available with Air New Zealand can be booked via www.airnewzealand.co.nz from 10.00am on Monday 12 July. Additional information for booking with Air New Zealand can be found on the airline’s Travel Alerts page.
Managed return flights from Sydney will be available from Tuesday 13 July and will operate to Auckland and Christchurch
only. On arrival, travelers will go into MIQ. Seats available will depend on MIQ availability.
Eligible Air New Zealand customers in NSW are encouraged to follow the steps below:For a standard booking:Check Air New Zealand’s website to book managed return seatsOnce customers have secured a flight booking, their MIQ space is automatically confirmed. There is no need to book a
place in a managed isolation facility before booking with Air New Zealand as managed isolation bookings are
automatically assigned to a customer's flightIf unsuccessful, keep checking back online for available flightsAs more MIQ allocations are provided, more corresponding seats will be made available for bookingStay updated on the latest travel requirements via the COVID-19 website before attempting to book travel.For compassionate consideration:The New Zealand Government is managing compassionate requests for returning travellersIf customers wish to apply for a compassionate ticket on the basis of urgent and exceptional circumstances, they will
need to contact the Government directly on +64 4 439 8235 or NSW2NZ@mfat.govt.nz.
Air New Zealand’s Chief Customer and Sales Officer Leanne Geraghty said that while the airline is doing all it can to
facilitate the return of Kiwis home from NSW, not everyone will be able to travel immediately.
"We would love to be able to bring more Kiwis home to their families, but we're limited by the availability of MIQ
spots. Only between 40-60 seats per flight will be available to be booked by customers as these are directly linked to
MIQ spots.
“Flights will be available on a first in, first served basis. Around 20% of all available MIQ spots will be reserved for
compassionate grounds which will be managed by the Government.
"Our teams have worked tirelessly with the Government over the weekend to get these managed return flights up and
running so we can reconnect Kiwis with their loved ones. We recognise this is a very stressful and emotional time for
those customers wishing to return from NSW, and we're doing everything we can to get them home as quickly and as safely
as possible."
Air New Zealand's schedule up until 23 July is as follows:FlightDateDeparture TimeArrivingNZ086413 July 2020114.25AucklandNZ087013 July 202111.55ChristchurchNZ086414 July 202112.25AucklandNZ086415 July 202114.55AucklandNZ086416 July 202112.40AucklandNZ086417 July 202114.25AucklandNZ086418 July 202112.25AucklandNZ086420 July 202114.25AucklandNZ087023 July 202111.55Christchurch
"As we're experiencing a very high volume of calls and messages, we recommend customers visit our Travel Alerts page before getting in touch. We will continue to update this page as more information becomes available.
"We appreciate our customers’ understanding and patience as our teams work to ensure they are kept up to date."